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Windows Freezing After Some Hours

I'm using Windows 11. But it used to happen on Windows 10, too.

After using for some hours (sometimes 1-2 hours, sometimes many more), mostly while using Edge or leaving Spotify opened, or even sometimes when I leave the PC idling for long hours, the system crashes and then freezes. At first, the mouse clicks start not to respond, then it all freezes. I can only shut it down by the power button of the PC case.

So I'm using MS Edge, Spotify, Kaspersky Internet Security, and have an Nvidia graphics card with the latest drivers.

In the early days, disabling the Hardware Acceleration setting on Edge used to fix it. But now it does not help anymore. Spotify has a similar setting as well, so I'm imagining it has something to do with the GPU. Or perhaps some memory leak?

My machine is ASUS ROG STRIX GL12CX. I couldn't identify the source of this issue. Can anyone help?

Good Day TongucBodur,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

First, can you please check what are the services and processes running in your computer in the task manager.

-Click Start, type Task Manager and open it
-Click Processes Tab
Take a screenshot and post it here.


Also check the version of Windows installed in your device.

-Press Windows key + R
-Type winver and hit Enter
it will show you the Windows and build version and post it here.

I'll look forward for your response so that I can provide an accurate recommendation.


Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.
*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information.

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Here are the screenshots, but as I mentioned, I am having this issue since Windows 10.

Image

Image

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Good Day TongucBodur,

I appreciate your time getting back to this thread, it appears that the Edge and some third-party apps taking most of the usage.

You can scan your computer using the free version of Malwarebytes scanner to check if there are malware or adwares running in your system.


Here's the link to download.

https://www.malwarebytes.com/mwb-download/thank...

Once downloaded and installed open the app and perform a scan and check for infection

Once the scan is done restart your computer using cleanboot.

https://support.microsoft.com/en-us/topic/how-t...

Restart and observe the performance.

Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.
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*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information.

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That didn't work. Can anyone help, please?

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Last updated April 17, 2025 Views 120 Applies to: