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Windows Fax and Scan does not recognize my fax modem.

I have been using Windows Fax and Scan for several years. Recently I have not received any faxes. When I check the settings of my computer my fax modem is present in Device Manager and seems to be working correctly. When I tell Fax and Scan to send a fax it says I need a fax modem. I don't understand what has changed.

Thank you,

Trent Tadsen

Hi TrentTadsen!

I'm Louie, a Microsoft Community member and a fellow Windows 10 user like you. Hope you're doing well and safe there.
I would suggest you to try the methods provided on the link below:

https://answers.microsoft.com/en-us/windows/for...

Hope one of the methods mentioned on the link will fix the issue.

Kind regards,
Louie

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I had already seen that post. I think something changed recently in Windows 10 that prevents "Fax and Scan" from seeing the modem. I downloaded other fax software and that worked without a problem. If I add an account windows askes me to choose a modem, but them says none if available. If I then select "I'll choose one later", then everything works. I think it is an error in the "Fax and Scan" software.

Thanks for trying to help.

Trent

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Windows Fax and Scan is years old. It hasn't been updated in all that time, and won't be. At best it provided rudimentary capability. You really should use the fax software that comes from the manufacturer of your fax machine.

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Hello Ttent

I'm sorry if the steps on the link didn't work. It seems that the issue is complex than what I expected.

It may be best if I release your question to other advisors so they can take a look at it and let them share some other ways that can fix the issue.

You take care and keep safe always.

Sincerely,
Louie

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Last updated April 18, 2025 Views 445 Applies to: