Hi Claude. I'm Greg, 10 years awarded Windows MVP, here to help you.
I'll give you everything possible to try for USB dysfunction which we see a lot here:
1) Try all other USB ports to compare.
2) Update your Chipset and USB drivers from the PC maker's Support Downloads web page for your full model number, HP Serial Number, or Dell Service tag from the sticker on PC.
While there check that you also have the latest chipset, BIOS, display, network, bluetooth, USB and all other drivers, compared to the ones presently installed in Device Manager reached by right clicking the Start button.
Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
If no newer or this doesn't help, then go to the USB category in Device Manager, open each Enhanced, Hub and Host controller, from Driver tab select Roll back if available, or if not choose Uninstall.
If your keyboard and mouse are USB, first program the power button to effect the needed restart after Rolling back or uninstalling the driver. Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do to choose Shutdown.
Finally open the USB controller drivers, from Driver tab choose Update Driver, then Automatically. If that doesn't help then choose Update Driver > Browse > Let Me Pick to try all previously installed drivers queued there.
3) Try all the steps here:
https://windowsreport.com/usb-not-working-windo...
(Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)
https://itstillworks.com/enable-plug-play-50957...
https://windows101tricks.com/usb-ports-not-work...
https://www.asus.com/support/FAQ/1043160
https://support.hp.com/lt-en/document/ish_30174...
https://www.youtube.com/watch?v=LzGlriBUgzM
7) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done:
http://answers.microsoft.com/en-us/windows/wiki...
Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.
8) Do you know when this started? If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool explained here:
https://www.tenforums.com/tutorials/8280-hide-s...
You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them:
https://www.windowscentral.com/how-use-system-r...
If this was caused by a Version Update then you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool.
8) If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version.
http://windows.microsoft.com/en-us/windows-10/m...
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
