Windows Dell laptop hangs/freezes and makes a buzzing noise when i'm using it (Listening to audio / watching movies or playing games)

Hello, how are you?
My name is Paloma B., I am very happy to be able to try to help you in the best possible way.

Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.

First, I recommend downloading and running the tool on the link below, please, for a system check and update:
https://go.microsoft.com/fwlink/?LinkID=799445

Verify that the problem is resolved.

If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.
https://support.microsoft.com/en-us/help/402844...

https://dl.dell.com/FOLDER02771663M/2/Applicati...

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.
Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

SFC, DISM and CHKDSK.

Use a Windows disk, file and image correction tool

1. On the desktop, press the Windows + X keys, and select Windows Powershell (Admin);

2. Copy and paste the following commands, one line at a time, followed by Enter:

sfc /scannow

dism /online /cleanup-image /CheckHealth

dism /online /cleanup-image /restorehealth

chkdsk /f /r /x

To schedule a disk check, confirm with the S key and press Enter, and restart the equipment.

*** IMPORTANT ***

This is a process that can take some time to complete.

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.
Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

Clean boot

For clean boot follow the steps below:

1. On the Desktop, press the Windows + R keys simultaneously to open Run;
2. In Run type MSCONFIG and click OK to open System Configuration;
3. On the Services tab, check the Hide all Microsoft services option and click Disable All;
4. Click Apply and OK;
5. Restart your computer.

NOTE: This procedure disables all third-party services and programs. You can later, if the problem is solved in this way, enable the programs and services that will start with Windows, selectively, instead of keeping them all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

We will always be available for whatever you need!

Hello Paloma Bianchini,

Thank you for your time and fast response,

I am now going through the solutions given in your reply.

I also found someone with the same issue on answers.microsoft.com. I will link the thread below:

My laptop freezes up with continuing buzzing/stuttering noise - Microsoft Community, The second reply to this questions is basically the same issue i am having (Only he is using a different laptop/device)

I also experience that after 20 - 30 minutes the issue begins to go away and it will run properly, when it's not charging.

I was wondering how to use the exe file given in the reply as i don't understand it.

Again thank you for your time.

It was nothing, it's a pleasure to be able to try to help you.

I've been reading the thead you submitted, and the procedures are very similar.

The emphasis is on updating the drivers, as I also suggested, including the link to the manufacturer's driver verification tool for you to use.

Once you download and install it, you will be able to access it to check for available driver updates.

Another method is to access the manufacturer's website to download the drivers, just identify by your computer's model that is on the label pasted somewhere.

Hello,

I had a few questions for the installation of the drivers.

Because i'm not sure which drivers i should install and where i can install them, or if this depends on the model and o version of the device.

I have opened the exe file given before and it just said "Thank you for updating to the latest version of windows"

Is this supposed to happen?

Please share the exact model of your computer, I will look up the correct drivers for you.

1. Press Windows+R, type msinfo32 and click OK;
2. Send a screenshot of the computer's information.

Hello,

The laptop model is : The latitude 3189, Dell inc. x64 type

I also found another thread that explains my issue even better

Micro-stuttering every few seconds in Windows 10. - Microsoft Community

I think this user has the exact same issue explaining why my mouse also hangs/lags

If you need any more information let me know and i'll get it for you

Thank you,