Windows Cumulative Update Won't Install

Hi Adelhaide,

I'm Christine, thank you for reaching Microsoft Community. I'll do my best to help you.
I can see here that your device is having an issue with installing Windows updates.

Please follow the steps below:
1. Reset Windows update services:

Please click start menu and type cmd, right click on it and choose run with admin

Kindly type the command lines below and hit enter:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

2. Kindly try to download the update manually from Windows Update Catalog

https://www.catalog.update.microsoft.com/Home.aspx

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,
Christine L
Independent Advisor

it says "The Windows Update service is not started." whenever I try to type something

Hi Adelhaide,

Thank you so much for your response. Appreciated.

Please press Windows key + R and type services.msc then hit enter.
Look for the Windows Update from there, right click on it and hit Properties
Please set the Startup Type to Manual then hit Start and apply.

After that, please check if the issue still persists.

Kindly update me for the result. I'm just here. Rest assured that I will do my best to help you.

Thank you,
Christine

I got to the part with the Windows Update Catalog just fine, but then things got worse. the updates still won't install and now when I check them instead of the original 2 I asked about now I have 3 listed.

2023-05 Cumulative Update for Windows 11 for x64-based Systems (KB5026368)

2023-04 Cumulative Update Preview for .NET Framework 3.5, 4.8 and 4.8.1 for Windows 11 for x64 (KB5025368)

2022-02 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 11 for x64 (KB5010474)

Hi Adelhaide,

Thanks for letting me know. Please try to perform an in place upgrade. In place upgrade will install the new features or updates of Windows it will also fix corrupted system files. Kindly check the steps below:

Video on how to perform in place upgrade:
https://www.youtube.com/watch?v=CAOwN68AInE&...

Please go to https://www.microsoft.com/en-us/software-downlo...

Look for Download Windows 11 Disk Image and select Windows 11 (multi-edition ISO)

- Once you're able to download the ISO, please right click and open it
- Please look setup.exe and run it
- Select yes if you will will be asked for User Control
- Choose Next to Continue
- Please read the License Agreement and once done, hit Accept
- Please wait until the setup program is done and it will check if your device space is enough for the update
- You will see the Ready to install page, please MAKE SURE that Keep personal files and apps has been checked.
- Lastly, click INSTALL and follow the prompt.
- It will restart your device several times, please wait for it to finish.
Kindly make sure that your charger is plugged in to avoid interruption.

Please update me for the result.

Thank you,
Christine

Standard Disclaimer: youtube.com is a non-Microsoft website. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hi there,

0x800f0922 is a generic rollback error. The CBS logs need to be analyzed to pinpoint the issue.

In addition to the suggestions posted by the Independent Advisor, please do the following:

1. Open the folder "C:\Windows\Logs\CBS\"

2. Select all files, shift + right-click on the selection, click Send to → Compressed (zipped) folder.

3. Click Yes when you see the following prompt:

 

Windows cannot create the Compressed (zipped) Folder here.

 

Do you want it to be placed on the desktop instead?

 

4. Upload the zip file to your OneDrive/Dropbox and share the link here.

Hi Adelhaide,

I hope you're having an awesome day. I just want to followup your open case regarding Windows Update. Just want to make sure that everything is okay on your end.

Please let me know if you still need assistance. I'm just here, I'll do my best to help you.


Thank you,
Christine

Try installing the next optional update manually. Link below:

KB5026446 Moment 3 update for Windows 11 22H2 - Your Windows Guide