Windows Crashed and now I can’t connect to wifi

Hi Finesso,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

May I know if you have installed drivers from any third-party tools? Are you using any third-party Security software? If yes disable it temporarily.

Since you have no Wifi, kindly connect your computer with an ethernet cable if possible, then download and install the latest Wifi driver only from the manufacturer's official website.

If you are unable to use the Ethernet port, download the compatible driver from another working computer, then install it on your computer.

Fix Wi-Fi connection issues in Windows:
https://support.microsoft.com/en-us/windows/fix...

Please let me know if you need further assistance and keep me updated.

So I plugged in a wireless wifi usb device that enabled me to get internet connection on my laptop and installed the latest version of the intel wireless driver AC 9462. I ran the exe and even uninstalled the wireless driver and reinstalled it with the newest version which I downloaded. There is still a yellow warning symbol and the same error message in device status:

Windows cannot initialize the device driver for this hardware. (Code 37)

The driver was not loaded because it failed its initialization call.

When I go to the driver's events tab, it has this error on the event titled Device not started:

Device PCI\VEN_8086&DEV_A370&SUBSYS_42A48086&REV_10\3&11583659&0&A3 had a problem starting.

Driver Name: oem52.inf

Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}

Service: Netwtw08

Lower Filters:

Upper Filters: vwifibus

Problem: 0x25

Problem Status: 0xC0000365

Kindly click on Start > Type system information and hit enter > Take a screenshot and post it back.

Would you please send me the link to which you have downloaded the driver?

Go to Device Manager > Double click on the Wireless driver > Details > Change Property to Hardware Ids > Copy the first id and paste it here.

First id: PCI\VEN_8086&DEV_A370&SUBSYS_42A48086&REV_10

Thanks for sharing the screenshots, Finesso.

I have searched for your computer model, here you can update the Network driver from the manufacturer's official website:
https://www.dell.com/support/home/en-ae/product...

Try all available network drivers to see which one works.

If it did not help, probably there is a third-party software or antivirus that prevents it from functioning. Disable your antivirus temporarily. If you installed suspicious software so far, uninstall it.

You can also perform a system restore and restore the system to the point that it functioned well:
https://support.microsoft.com/en-us/windows/rec....

If the issue still persists, I suggest performing a clean install.

If the issue is not solved, probably the issue is hardware related and it is best to take it to a reliable maintenance shop for hardware checks.

Please feel free to ask if you need further assistance.

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