Windows could not check for new updates. Error found: Code 80240038. What does this mean?

This occurred while Windows was checking for new updates for my computer. 
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Answer
Answer
Hi,
 
1. Have you made any recent hardware or software changes to the computer prior to this issue?
2. Did you check the status of “Windows update, Background Intelligent Transfer Service (BITS) and Cryptography”? If “No”, try the steps mentioned below and reset the service’s startup type as “Automatic”.
 
Note (1): I would suggest you to check if you are able to access Windows Update service and also make sure that the following services are started. If it is not started follow these steps:
a) Click on Start button type services.msc in the start search window and press Enter.
b) Locate Windows Update service.
c) Right click on the service and select Properties.
d) In Start-up type, select Automatic.
e) Click Start under Service status.
f) Click OK.
g) Repeat from “ Step 3 to Step 6” to f for the following services also:
Background Intelligent Transfer Service (BITS)
Cryptographic Services
 
Note (2): If the service is stopped, try to restart. If the service is missing or unable to restart, try the methods and check after each method:

Method 1: Run “Windows Update troubleshooter”, to check the issue of checking and installing operating system updates.
http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter
 
Method 2: Perform System File Checker (SFC) scan, to repair the missing/corrupted system files:
http://support.microsoft.com/kb/929833
 
Method 3: Register “Windows Update engine” files.
Note: Please refer the article mentioned below. Please note that, the information provided in the article below is equally applicable to “Windows 7”.
Error message when you check for updates on the Windows Update site:
http://support.microsoft.com/kb/326253
 
Reset Internet Explorer Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.
Registry Disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base. How to back up and restore the registry in Windows: http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
Disclaimer for disabling Antivirus: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Disclaimer for disabling Firewall: You should not turn off Windows Firewall unless you have another firewall enabled. Turning off Windows Firewall might make your computer (and your network, if you have one) more vulnerable to damage from worms or hackers. Even disable any third party Firewall, if you installed.
Note: Once you performed the steps, make sure you turn on the Firewall and re-enable the antivirus to avoid the risk of virus infection.
 
Hope it helps.

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Last updated September 2, 2019 Views 18,003 Applies to: