Windows Blue Screen Stop code

I recently updated Tencent Gaming Buddy. When I am running it, I encountered an error "Stop Code SYSTEM SERVICE EXCEPTION "

What failed aow drv x64 ev.sys How to get rid from this blue screen error.

Answer
Answer
A. Analysis Results

1. File Name: 011819-40937-01.dmp
SYSTEM_SERVICE_EXCEPTION (3b)
IMAGE_NAME: aow_drv_x64_ev.sys
*** WARNING: Unable to verify timestamp for aow_drv_x64_ev.sys

B. Third Party Drivers

1. aow_drv_x64_ev.sys - Tencent Gaming Buddy driver
Driver Date - 4-Jan-19

C. Recommendations

1. Create a system restore point so that if something wrong happens you can revert.
Type restore point in Cortana Search > Create a Restore point > Check whether against your drive, Protection is ON or not. If not ON, click Configure button below to Make it ON > Now press Create to create a restore point

2. Uninstall Tencent Gaming buddy application.
Sincerely yours,
Vijay A. Verma @ https://excelbianalytics.com

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Answer
Answer
Hi,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

If you want to play PUBG Mobile on Tencent Gaming buddy, use another Emulator like LD player.

You can reach out to Tencent if it is something known issue.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Last updated April 11, 2024 Views 15,780 Applies to: