Windows Black Screen with Cursor

Hey,

    I know you guys will tell me to make another account or go to startup repair or go to safe mode or run a cmd fix or at the least reset the PC(I did not reset because the files are not backed up). NONE of these actually worked. The only fix is RUNNING "EXPLORER.EXE". But the problem is that I have to run that fix every time I turn my PC on. Please give a permanent solution. And PLEASE TRY NOT TO GIVE THE SAME SOLUTIONS AGAIN. 

Hi SohomS20, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

There are 3 sections that I hope will help.

Short version :

1. I would be amiss if I did not show you the usual methods which sometimes do work though you may have tried some of them.

2. The next step AFTER the below would be to run Startup Repair, not from another account, however, from a Windows Boot Disk which often works when other methods do not because the system is more isolated.

3. The step after that would be to use the Explorer method you know and then when in Windows do a Repair Installation which does allow you to keep your programs and data though redundant backups are always prudent.

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Long version :

1. Black Screens can be very difficult to resolve since there are no error messages or systematic files to help determine anything to help.

Troubleshoot black screen or blank screen errors <-- read this
https://support.microsoft.com/en-us/help/14106/...

You have a Black Screen and not a real BSOD which is a BlueScreen. Though it can be even harder to correct.

Try this :

Boot in to Safe Mode - Start Search type -->Device Manager (find at top)
then expand Display Adapter - Right Click on it and UNINSTALL.

Reboot the computer and hopefully the BlackScreen will be history.

How to start Windows 10 in Safe Mode <-- EXCEPT, since you can't enter Windows, you will need a Windows 10 disk to use this link's methods. (See below how to make a Windows 10 disk/USB.)
http://www.tenforums.com/tutorials/2304-safe-mo...

How to Boot to Advanced Startup Options in Windows 10
http://www.tenforums.com/tutorials/2294-advance...

Installing Windows 10 using the media creation tool - create media then
boot with it.
http://windows.microsoft.com/en-us/windows-10/m...

You will need a Windows 10 Repair or Installation disk or USB drive.

You can make a Windows 10 Installation disk with the Media Creation Tool.
Boot to it - Repair - Troubleshoot - Advanced StartUp Options - Restart -
and when it boots up select Safe Mode.

How to Prepare Bootable Install Media for Windows 10 - DVD, USB or SD Card
https://answers.microsoft.com/en-us/windows/for...

If that works check with your System/Motherboard Maker and/or your video
device maker's support, their on-line documentation and drivers, and ask in
their forums about any knows issues. And you really should do this first.

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Use the DVD or USB to boot and then run StartUp/Automatic Repair to see if that helps.

Try running StartUp Repair from a Windows 10 boot disk or USB drive.
That often will work when running from the recovery environment does
not. You can try Option 5 here and run StartUp Repair to see if it helps.
You would need to make a bootable USB or DVD using the Media Creation
Tool.

How to Boot to Advanced Startup Options in Windows 10
http://www.tenforums.com/tutorials/2294-advance...

How to Run Startup Repair in Windows 10
http://www.tenforums.com/tutorials/27649-startu...

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Use the DVD or USB to boot and then do a Repair Installation.

How to: perform a repair upgrade using the Windows 10 ISO file
http://answers.microsoft.com/en-us/insider/wiki...

Here to help,

Rob

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Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

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Here to help,

Rob

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Last updated June 28, 2020 Views 103 Applies to: