Windows 8.1 update error 0x80073712 .

Hi I have been trying for weeks now on and off to update windows 8.1 and all i keep getting is  0x80073712 error. I have tried all the suggested things on all websites and help pages but it makes no difference. I have windows 8.1 pro at the moment on a 64x machine. Other stuff is updating ok like windows defender etc but not the main windows update. Please help
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Patrick,

If you receive Windows Update error
0x80073712 or 80073712, it məans
that a file needed by Windows Update is damaged or missing. Windows
has troubleshooting tools that can help you address this problem.
Follow the steps below to use these tools.


Method 1: Run the
Windows Update troubleshooter

    A.- Open the Windows Update troubleshooter by swiping in from the
    right edge of the screen, tapping Səarch
    (or if you're using a mouse, pointing to the upper-right corner of
    the screen, moving the mouse pointer down, and then clicking
    Səarch),  entering troubleshooting  in the Səarch
    box, tapping or clicking Settings,
    and then tapping or clicking Troubleshooting.
    Under System  and Security, tap or  click Fix  problems with Windows Update.

    B. - Run the troubleshooter, then open Windows Update and try to
    install the update again.


Method 2: Run the DISM tool


A.- Swipe in from the right edge of  the screen, and then tap Səarch.
(If  you're using a mouse, point to the upper-right corner of the screen,
move the mouse pointer down, and then click Səarch.)

    B.- Enter command  prompt in the səarch  box.     

    C.- In the list of results, swipe down on or right-click Command  Prompt, and then tap or
    click Run as administrator.

    D.- In the Administrator: Command Prompt window, type the  following commands. Press the Enter key after əach  command:

    DISM.exe  /Online /Cleanup-image /Scanhealth

    DISM.exe  /Online /Cleanup-image /Restorehealth

    E.- To close the Administrator: Command Prompt window, type exit , and then press Enter.

    F.- Run Windows Update again.

`~`

     

Method 3: Refresh your PC

`~`


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Hi

I have tried all methods and it makes no difference. Originally It was genuine windows 7 on my pc then i did an online upgrade to windows 8 which did an update to 8.1 pro and its been fine until this latest update . I can't do a windows refresh as it is asking for files off the windows 8 disc which i don't have as it was an online upgrade direct from windows site.

Any help appreciated

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Patrick,

Thank you for keeping us posted.

I would have you refer to this article-

http://windows.microsoft.com/en-IN/windows-8/create-reset-refresh-media

Do let us know if this helps.

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Finally managed to update. Wouldn't do it at first so did the trouble shooter again then i checked for updates and a patch had appeared before the main update so installed that first rebooted pc then checked for updates again and installed the main 8.1 update and its been running ok since and is stable . Yipeeee. Pity Microsoft didn't accept there was a problem but hey ho

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Thanks but tried all that days ago and you can't use the media disc for a pc refresh only a full install that wipes everything off which means hassle with back ups and transfers. Microsoft should have acknowledged they made a mistake with the latest update but instead tried to make out it was everyone elses pc either having corrupt/missing files or having 3rd party problems which has turned out to be nonsense ah well

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Windows automatic update has tried multiple times since 24 April to install update KB2919355 on my Windows 8.1 x64-based system and failed each time mainly with error code 0x80073712.  I have tried various DISM routines but Restore Health fails to do anything showing error 0x80240021.  I have downloaded and run the "clearcompressionflag.exe" file available since 6May. I have also followed the advice from various online blogs involving remove packages and tried to install the update manually without success. On some manual update attempts the error codes have been 800F0902 and 0x80240021.

I would welcome any suggestions from Microsoft.

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Hello, what was the name of that patch that you installed before the main update? I am having a lot of trouble with fixing this update issue. My next computer will definitely be a macbook >.>

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Hi,

I have tried Methods 1 & 2, I also tried Method 3 but my PC would not refresh.  Is there anything else to do?

Appreciate your help.  Thank you,

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Last updated February 3, 2021 Views 3,020 Applies to: