Windows 8 Update is Stuck at 9 of 10

My Laptops is a HP Envy M6-1125dx

As title stated windows update is stuck at 9 of 10 and would not finish updating

I have tried to reboot it using the power button several times
but it would bring me back to that same updating screen every time

Hi Jeffrey Wu_700,
Thank you for posting the issue in Microsoft Community Forum.
We will help you resolve the issue.
1. Do you get any error message?
2. What are the kb articles for the updates?
3. Did you make any changes to the computer before installing the updates?
4. Which antivirus are you using?
 
To view update history like Kb articles, follow link below:
http://windows.microsoft.com/en-IN/windows-8/windows-update-faq

Here are a few steps which you can follow.

We would suggest you perform automatic repair using Windows 8 disc from Windows Recovery Environment (WinRE) and check if it helps.


To perform Automatic repair on Windows 8 computer follow these steps:
a.   Insert the media such as (USB or DVD) and restart your computer.

b.   Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.

c.    Once the Windows Setup window appears, follow these steps:

d.   Click next and select Repair your computer.

e.    You will then see a blue screen and an option to choose. Choose the option Troubleshoot and select advanced options.

f.     You may choose Automatic Repair from Advanced boot option.


If You successfully get into the Desktop, you can refer to the article below, before installing the updates and also provide the required information for the questions asked above:

 

Hope this resolves the issue. If issue persists, you can write back to us and we will be happy to assist you further.

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Hello. The same is happening to me for the second time with a Dell PC. The first time, 2 days ago, it took more than 10 hours to move out of the Update message. The PC does not reboot with a System Repair DVD; it goes to that screen ("Keep your PC plugged in until this is done. Installing update 6 of 9 ...") even if the Hard Disk is disabled in the BIOS. According to my experience last time, I guess it will come back to normal tomorrow morning. Questions: What is the real cause of this problem? How can this be fixed? Thanks, Jesus.

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Hello. The same is happening to me for the second time with a Dell PC. The first time, 2 days ago, it took more than 10 hours to move out of the Update message. The PC does not reboot with a System Repair DVD; it goes to that screen ("Keep your PC plugged in until this is done. Installing update 6 of 9 ...") even if the Hard Disk is disabled in the BIOS. According to my experience last time, I guess it will come back to normal tomorrow morning. Questions: What is the real cause of this problem? How can this be fixed? Thanks, Jesus.


The problem is apparently far more widespread than just HP & Dell.  I have three Windows 8 Pro computers all doing exactly the same thing.  Two are clones and one is a Dell.  Of the clones, one uses an Intel DG965OT motherboard with a Q6600 quad core processor.  The other uses an Atom N280 processor on a Zotac mini ITX board.  All three reach "Installing Update X of X" and stay there for 12-18 hours.  Then the computers reboot and appear normal until the next time I try to shutdown.  At which point, the process repeats.  This has been happening for three weeks now.

 

I believe that it is the same update that is causing the hang and that it never fully installs before Windows 8 simply reboots.  This is because if I try to install any other update, for example nVidia display driver update, it says that it cannot complete because another update is in progress.  Wait until that one completes and then try again.  This happens when I try to install any other update including HP wireless printer utility, Acrobat, Java, etc.  I can't begin to imagine using Windows 8 in a business office with the system hanging from the start of the business day til the end of the next business day.  What gives???

 

All three installations of Windows 8 Pro were downloaded from Microsoft.  One on the day of release (October 26, 2012), one in early January and one in mid January.  Note that I am a tech savy person with some 30 computers in the house including eleven servers.  Fortunately, only these three are running Windows 8.

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Last updated October 15, 2019 Views 1,589 Applies to: