Windows 8 Touch Screen not working on my Gateway ZX6951

Does anyone know if a windows 8 driver will be available for the Gateway touchscreens? Windows 8 Touch Screen not working on my Gateway ZX6951

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Hi,

 

Thank you for reaching Microsoft Community!

 

You are facing issues using Touch Screen.

 

To use touch input, you must have specific hardware to use the touch screen.

I would suggest you to install the touch screen and pen control drivers in the compatibility mode and check if it helps.

To install the driver in compatibility mode, right-click on the setup file and click on ‘Troubleshoot Compatibility’.

 

Hope the information is helpful.

Post us the outcome of the suggested steps, as provided.

Please keep us posted if you face Windows issue in future. We would be happy to help!

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Actually hit the same issue...same model PC

- It was great with the Consumer Preview, everything worked peachy.

- Worked smooth with Win7 Pro (x64) as well

Installed Win8 Enterprise (x64) and lost all touch capability. 

 

The monitor was recognized as an Acer E211H - tried the Win7 driver for that, but to no avail...

Will poke about some more - any advice would be appreciated.

 

 

 

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Check out this thread

http://answers.microsoft.com/en-us/windows/forum/windows_8-tms/windows-8-touch-screen-not-working-on-my-gateway/b6e08a7f-9adc-46fc-825a-17a2131f99f7?page=8

The gateway driver for the zx6971 worked for me.

http://global-download.gateway.com/GDFiles/Driver/Touch/Touch_IdeaCom_3.3.0.34_W8x64U_A.zip?acerid=634884828328797538&Step1=DESKTOP&Step2=ZX SERIES&Step3=ZX6971&OS=ALL&LC=en&BC=GATEWAY&SC=PA_6G



Good luck

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Thank you so much! I bought it for my kids for Christmas and I was so bummed when the touch screen stopped working after updating to Windows 8 pro.
The driver update worked for me too!!! Thanks for your help :)
You're a lifesaver!

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Last updated November 15, 2018 Views 1,020 Applies to: