windows 8 system service exception tcpip.sys on Samsung laptop.

Hi I recently purchased my new Samsung laptop (with Windows 8) and have been using it for a few days with no problems at all. All of a sudden I get a blue screen which has a sad face and says "system service exception (tcpip.sys)".

It's only started today when I turned on the laptop, last night before I shut it down it worked fine. 

It has shown this screen several times in the last hour with no success in actually using the laptop for more than 3-5 mins.

Note: it did make updates last night when it closed down.

Please help.

Thank you.

It may help to look at the minidump files from the crashes with a debugger.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

The following link has information on using Windows Live SkyDrive:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

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Hi.

I couldn't figure out how to get the link from the skydrive file. I uploaded it to a friends website, here is the download link


Thank you for your help. :)

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The error may be from having two real-time third party antivirus/firewall software installed, AVG and Norton.

 

I would suggest to uninstall both AVG and Norton and see if the errors resolve.

 

Afterward install just one third party antivirus/firewall program using the latest version or consider using just Windows 8 built-in antivirus (Windows Defender) and firewall.

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I have done as instructed. I will give it a few days and see if any more errors/shut downs occur. Thank you again for your help auggy, I really hope it works :)

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You're welcome, and good luck!

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Last updated March 24, 2018 Views 989 Applies to: