Hi Paige,

1.  Are you able to access the Hotmail account on web browser?

Please follow the below methods and check the issue:

Method 1: Run the Modern User Interface App troubleshooter and check if it helps.
Step 1:

Please click on the link given, download the file save it and run the troubleshooter:

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Step 2: In many cases, the Windows Store will automatically notify you if there’s a problem with an app and try to fix the problem. If the Store doesn’t notify you of the problem or you continue experiencing problems with an app.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Method 2: Follow these steps and check if it helps:

1. Go to Mail app. Use Windows key + C to open Charms.
2. Click on Live Account. Under Content to Sync.
3. Uncheck Email.
4. Close out Mail. Wait five minutes.
5. Go back to Mail settings for Live.
6. Under Content to Sync. Put a Check in Email.
7. Wait a few minutes to see if Live will sync. Or can test sending to Live from Web site.

Method 3: Remove and readd the account and check:

a. Open mail app.
b. Press "Win + c" to open charms bar.
c. Click settings, Click on the Live or the account which is configured.
d. Click Remove accounts which is at the bottom of the window.
e. Try to add the accounts again and check.

For reference:

Mail app for Windows: Frequently asked questions:

http://windows.microsoft.com/en-US/windows-8/mail-app-faq



Hope this information helps. If you have further questions feel free to reply and we would be glad to help.