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Windows 8 Login Screen - Mouse/Keyboard Stop Working
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You've reached the right forum for your question. As I understand, the mouse and keyboard stop working on Windows 8 login screen. I would suggest you to follow the troubleshooting steps to check if it helps.
1. Did you make any changes on the computer prior to the issue?
3. What is the exact error message on blue screen?
I would suggest you to check with different keyboard and mouse and then check if this fixes the issue
You may perform automatic repair using the disk .
Follow these steps.
a. Boot from the Windows 8 DVD.
b. Click on Repair your computer.
c. Click on Troubleshoot and then select Advanced Options.
d. Select the option Repair.
Note: While performing startup repair on the hard drive if any bad sectors are found on the hard drive when startup repair tries to repair that sector if any data available on that might be lost.
If you does not have a disk, then you may burn the ISO file.
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Repairing from the CD did nothing (it said it could not fix anything) But when it rebooted after having run the CD, the mouse was back.
This is an extremely annoying issue, and I hope you can get this fixed asap.
Thanks for the suggestion, which worked in my case.
(my friend had the same error, but it was solved by a single reboot)
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Thank you for posting in Microsoft community!
You've reached the right forum for your question. As I understand, you cannot enter the password at the login screen. I would suggest you to follow the troubleshooting steps to check if it helps.
1. What is the make and model of the computer?
2. Did you make any changes on the computer prior to the issue?
3. Is the issue confined after upgrading to Windows 8?
You may try to boot the computer in Safe mode and check if the issue persists. Follow these steps to start the computer in safe mode.
b) Click on settings, more pc settings and then general.
c) Scroll down to advanced startup, click restart now.
d) Click on troubleshoot, advanced options, Windows Startup Settings.
e) Click restart, select safe mode and then press enter.
Note: Restart the computer to start in normal mode.
Please reply with the results. I would be glad to assist you further.
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I've tried doing Shift + F8 during boot to get to the recovery console and no luck there either.
That procedure is obsolete. The new procedure (in the login screen) is to Tab to the Shutdown button and then press End (to get to the Restart button) and then press Shift- (to select the hidden Advanced Restart) and then press Spacebar to action the chosen
command.
However, if you have a boot selection menu you may have it easier, because there is a unobvious button (flat text) at the bottom of that screen which will get you into the Advanced Restart too.
C.f. the video at the bottom of this blog (about 50 seconds from the end)
Good luck
Robert Aldwinckle
---
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Question Info
Last updated September 6, 2023 Views 31,851 Applies to: