windows 8 blue screen system service exception

So, yeah, like everyone else it seems, I have been plagues with the BSOD and a notice of the System Service Exception accompanied by an automatic restart. Which after looking around a bit seems to be an umbrella for all sorts of things.. Which really makes me miss the old day of codes that would ultimately help you fix the problem.

Alright so, New HP 2000 Notebook PC, The only program I don't get the error from is Wild Tangent Game's FATE. Other than that the error has been pretty indiscriminate. Any help would be amazing. And is there a way to keep from having it restart immediately..
Here is a link to the latest minidump file http://sdrv.ms/124Gq9w and a link to the msinfo32 file (.nfo & .txt) http://sdrv.ms/W4Po4h
Both Files are zipped as per usual request.

Thank you ahead of time for any and all help.

Answer
Answer

The minidump file showed a SYSTEM_SERVICE_EXCEPTION (3b) stop error referencing the win32k.sys:

 

BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface

 

Many users with AMD/ATI graphics adapters are reporting the same error after installing security update KB2778344.

 

It may help to try to update the graphics adapter driver.

 

Can you run the following tool from AMD and see if it picks up an update for the graphics adapter driver:

 

http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx 

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Answer
Answer

There is a now a microcode update for Windows 8 computers that use AMD processors:

 

http://support.microsoft.com/kb/2818604

 

So make sure that update, if applicable to your system, is installed.

 

That update may allow KB2778344 to be installed without issue.

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Question Info

Last updated March 21, 2019 Views 11,605 Applies to: