Windows 8 - Blank blue screen on start up no error message?? PLEASE HELP!!

My 2 week old computer a Samsung NP350V5C-i3, Windows 8, is showing a blank blue screen on startup (no error message), can still move the cursor but not able to click anything.  I have tried restarting it and taking the battery out but no luck still the same.

 

Can anybody advise me what the issue is? PLEASE HELP it would be very much appreciated :)

 

I should also add that Im a pretty basic browse the internet and use office and thats where my knowledge ends.....

Hi

For new computer, your best resource is Samsung Support.

There may be known issues with the particular model that you are using.

Support | Samsung Product Support & Service Solutions:

http://www.samsung.com/us/support/

Regards

blank blue screen on startup (no error message), can still move the cursor but not able to click anything.

"Not able to click anything" because you can't see anything clickable?   Is your keyboard working?   Many users see a "black" screen in this situation and can then just use their keyboard to work around it.   E.g. the simplest action that I can think of would be  Win-P, CursorUp, Enter.   See if that changes anything?   If you had a second monitor to attach to your machine you might see more.   ;  )

BTW I agree with the suggestion to get help from where you bought your new machine.   Another related factor to consider I think is that your boot options are probably UEFI.   In fact, I'm wondering if that could be why you see blue instead of black?   I'm still using straight BIOS, so UEFI is only a theoretical consideration for me.   ;  )

 
FYI

 
Robert Aldwinckle
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