Question

Q: Windows 7 wont boot past the Logo screen at startup, restore does not work, cannot repair automatically

After turning my computer on after being off all night the boot up froze at the win7 logo screen.  Using the installation disk I ran start up repair, after restart it boot into windows no problem.  I then backed everything up and ran AVG anti-virus, no virus detected. The next time I restarted the boot froze at the logo screen again. I tried the same start up repair trick but it continued to freeze at the logo screen. I tried all other options on the win7 install disk to no avail.  The start up repair, the only thing that ever helped, reported the following information.

Problem Even Name: StartupRepairOffline
Problem Signature 1: 6.1.7600.16385
Problem Signature 2: 6.1.7600.16385
Problem Signature 3: unknown
Problem Signature 4: 21201035
Problem Signature 5: AutoFailover
Problem Signature 6: 3
Problem Signature 7: NoRootCause
OS version: 6.1.7600.2.0.0.265.1
Locale ID: 1033

As I said, it freezes at the logo screen so I do not think I can boot into safe mode. If there is another way to do this I am willing to try. I am running ubuntu off of a live CD and have access to my windows drive if that helps me trouble shoot.  If we can avoid a total reinstall of win7 that would be great.  Thanks to anyone who can help.

 

 

 

 



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Hi,

References to Vista also apply to Windows 7.

This is a serious error and "may" not be repairable without professional tech support from
a real computer shop (not leeks and peeks at a BestBuy or other BigBox Stores) or your
System maker's Support.

Here are the troubleshooting methods to try to fix the issue :

Try Startup Repair - (If at ANY point you gain some but not full access to Windows come
back and try Startup Repair again.)

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

What are the system recovery options in Windows 7?
http://windows.microsoft.com/en-us/windows7/What-are-the-system-recovery-options-in-Windows-7

Try StartUp Repair from Recovery Options or Windows 7 disk.

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

Recovering the Vista or Windows 7 Bootloader from the DVD
http://neosmart.net/wiki/display/EBCD/Recovering+the+Vista+Bootloader+from+the+DVD

Recovering the Vista Bootloader with EasyBCD (Windows 7)
http://neosmart.net/wiki/display/EBCD/Recovering+the+Vista+Bootloader+with+EasyBCD

Repairing the Windows Vista Bootloader (Windows 7)
http://neosmart.net/wiki/display/EBCD/Repairing+the+Windows+Vista+Bootloader

These are not your error however the fix might work.

Unable to boot in windows vista- windows boot configuration data file is missing required
information - Repair Corrupt Boot Manager (Windows 7)
http://www.troublefixers.com/unable-to-boot-in-windows-vista-windows-boot-configuration-data-file-is-missing-required-information/

How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and
repair startup issues in Windows Vista (Windows 7)
http://support.microsoft.com/kb/927392

How to fix "BOOTMGR is missing" in Windows Vista (Windows 7)
http://cyberst0rm.blogspot.com/2007/04/how-to-fix-bootmgr-is-missing-in.html

Error message when you start Windows Vista: "The Windows Boot Configuration Data file is
missing required information"  (Windows 7)
http://support.microsoft.com/kb/927391

Vista Tip: Repair "BOOTMGR is missing" error - a quick how to (Windows 7)
http://lifehacker.com/251733/vista-tip--repair-bootmgr-is-missing-error

See this section here - To repair/rebuild the Boot Config Data Use the Bootrec.exe Tool (Windows 7)
http://www.vistax64.com/tutorials/163304-dual-boot-using-free-partitioning-software.html

=========================================

If you do not have a Windows 7 disk you can borrow a friends as they are not copy
protected. Your System maker will also sell the physical DVD cheap since you already
own Windows. Also you can make a repair disk on another computer.

If you need to make repair disks - these help repair Windows not re-install.

Download Windows 7 System Recovery Discs - now charging $9.75 for the ISO
images to make the disks.
http://neosmart.net/blog/2009/windows-7-system-repair-discs/

How to Create a Windows 7 System Repair Disc - Free
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hope this help.


Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.


At boot windows 7 32bit would hang at the windows logo. Nothing special, just starting the computer after being turned off for the night. I used the Win7 install disk for the 'repair my computer' options.  None of them fix the problem. When I run startup repair over and over it will boot up with no problem 1 out of 10 times (approx). When start up repair does not work the computer restarts at the win7 logo screen. Each time start up repair does not work I get the following error message

Problem Even Name: StartupRepairOffline
Problem Signature 1: 6.1.7600.16385
Problem Signature 2: 6.1.7600.16385
Problem Signature 3: unknown
Problem Signature 4: 21201035
Problem Signature 5: AutoFailover
Problem Signature 6: 3,7,12,18 <--- this number changes with each try
Problem Signature 7: NoRootCause
OS version: 6.1.7600.2.0.0.265.1
Locale ID: 1033

based on my previous post in this answers forum
http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/8e37a3b8-df94-41f5-a8ad-76e71614d5e1

I tried all of the recommended fixes.  The only thing that consistently works is running the following two lines of code from the command prompt off the install disk

bootrec.exe /fixmbr
x:\boot\bootsect.exe /nt60 all /force  <---where x: is CD drive letter

after running these two lines of code in the command prompt off of the install disk and restarting, it will boot up correctly . When it boots correctly everything works just like it should including sharing between computers, streaming to 360, website hosted on my computer, wireless adapter. After it boots up correctly and then is restarted I get the same problem of restarting at the win7 logo. 

I really dont want to reinstall the OS if at all possible. Because running the two lines of code works consistently I feel like this should at least pinpoint the problem. Any help would be greatly appreciated, thank you to anyone who can help.

 

 

Did this solve your problem?

Sorry this didn't help.


If after running the two lines it works I got one question have you run your antivirus and also Malwarebytes it free you could have a virus or malware that it causing the problem.  Have you google the windows 7 would hang at the windows logo and tried some of the things there?  I notice one person who had this probem it was they type power supply he was using which I do not understand. Without more info on your system and more about your installation like is this just after you installed it or has it been working fine for a while, it is hard to help more than say google it.

Did this solve your problem?

Sorry this didn't help.


Reply In reply to deleted message

Thank you for literally nothing. If you would have taken the time to read my post it referenced YOU (user: spiritx) answering my previous forum post with EXACT SAME info you just regurgitated (still does not help, thanks again for nothing). I would imagine you get paid on a per-post-answer but I still hope you get fired.

 

I realize this post was a waste of my time as nobody will actually read it but it made me feel better.

Did this solve your problem?

Sorry this didn't help.


when I am able to boot into windows I have run updated AVG and found no virus. I keep a fairly robust firewall and run nightly AVG scans, I believe virus/malware is unlikely.

I have googled the ____ out of this and tried anything anyone has suggested. More specifically I have tried everything on the page I linked to with no luck besides the two lines of code I previously mention.  Booting into startup repair from the CD and running that code is not an acceptable option everytime I want to start my comptuer.

I installed Windows 7 about 5 months ago and have experienced no problems till this happened.

If these lines of code fix the problem on a one time basis but the problem reoccurs I think we have pinpointed the problem.

If there is any other info I can provide please ask.

Did this solve your problem?

Sorry this didn't help.


Hi,

References to Vista also apply to Windows 7.

This is serious error and "may" not be repairable without professional tech support from
a real computer shop (not leeks and peeks at a BestBuy or other BigBox Stores) or your
System maker's Support.

Here are the troubleshooting methods to try to fix the issue :

Try Startup Repair - (If at ANY point you gain some but not full access to Windows come
back and try Startup Repair again.)

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

What are the system recovery options in Windows 7?
http://windows.microsoft.com/en-us/windows7/What-are-the-system-recovery-options-in-Windows-7

Try StartUp Repair from Recovery Options or Windows 7 disk.

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

Possible fixes for that error are same as for these :

Recovering the Vista or Windows 7 Bootloader from the DVD
http://neosmart.net/wiki/display/EBCD/Recovering+the+Vista+Bootloader+from+the+DVD

Recovering the Vista Bootloader with EasyBCD
http://neosmart.net/wiki/display/EBCD/Recovering+the+Vista+Bootloader+with+EasyBCD

Repairing the Windows Vista Bootloader
http://neosmart.net/wiki/display/EBCD/Repairing+the+Windows+Vista+Bootloader

Unable to boot in windows vista- windows boot configuration data file is missing required
information - Repair Corrupt Boot Manager
http://www.troublefixers.com/unable-to-boot-in-windows-vista-windows-boot-configuration-data-file-is-missing-required-information/

How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and
repair startup issues in Windows Vista
http://support.microsoft.com/kb/927392

How to fix "BOOTMGR is missing" in Windows Vista
http://cyberst0rm.blogspot.com/2007/04/how-to-fix-bootmgr-is-missing-in.html

Error message when you start Windows Vista: "The Windows Boot Configuration Data file is
missing required information"
http://support.microsoft.com/kb/927391

Vista Tip: Repair "BOOTMGR is missing" error - a quick how to
http://lifehacker.com/251733/vista-tip--repair-bootmgr-is-missing-error

See this section here - To repair/rebuild the Boot Config Data Use the Bootrec.exe Tool
http://www.vistax64.com/tutorials/163304-dual-boot-using-free-partitioning-software.html

=========================================

If you do not have a Windows 7 disk you can borrow a friends as they are not copy
protected. Your System maker will also sell the physical DVD cheap since you already
own Windows. Also you can make a repair disk on another computer.

If you need to make repair disks - these help repair Windows not re-install.

Download Windows 7 System Recovery Discs
http://neosmart.net/blog/2009/windows-7-system-repair-discs/

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

=========================================

These "may" help : (see Recovery Options or Windows 7 disk info above)

Also from the COMMAND PROMPT of Recovery Console (if possible) or a Windows 7 disk

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

SFC /scannow
Hit Enter

and after that runs

chkdsk /f /r
Hit Enter

( Spaces between C and /   k and /  and f and / )

Retry Startup Repair after Chkdsk.

If needed after those you can retry System Restore from the Recovery or Windows 7 disk.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

Or from the Command Prompt :

C:\Windows\System32\rstrui.exe

Hope this helps.


Rob Brown - MS MVP : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.


I got this exact same error and asked a techie friend what to do, pointing him at this forum so he could get all the details.  His solution worked for me, so I share it, for what it is worth:

With RegEdit:

go to hklm\system\currentcontrolset\services

set the Start value for IntelIde to 0

also set the start value for PciIde to 0

Did this solve your problem?

Sorry this didn't help.


Hi Pneuvo,

Good tip when the drive will not initialize properly though to be honest it rarely will help
in the issue above. It is often used when a IDE drive is moved to a computer with a different
chipset.

These are the suggested entries :

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\IntelIde]
"ErrorControl"=dword:00000001
"Group"="System Bus Extender"
"Start"=dword:00000000
"Tag"=dword:00000004
"Type"=dword:00000001


[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PCIIde]
"ErrorControl"=dword:00000001
"Group"="System Bus Extender"
"Start"=dword:00000000
"Tag"=dword:00000003
"Type"=dword:00000001

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.


So you are saying that moving a drive to a computer whose Motherboard has a different chipset is a rare occurrance?  Perhaps so.  Mine was a SATA drive moving between two machines, one of which apparently used AHCI and the other not.  I don't claim to understand it.

Sounds like you can get the same problem report in a wide variety of circumstances.  Makes me think the report needs to collect more info?

Thanks.

Did this solve your problem?

Sorry this didn't help.


Hi,

No I am saying that if a drive is not moved that needing to reset those would be a rare occurance
as the chipset is still the same. However moving a boot drive to a new motherboard/computer is
very problematic anyway and usually calls for a re-installation though it can be done.

Certainly worth checking I suppose.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.


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Views: 44,460 Last updated: July 9, 2018 Applies to: