I turned on my new hp laptop (less than four months old at this point) this morning, only to find that it could not boot. It suggested using Startup Repair, but this did nothing more than settle me on a black blue help screen with no information or windows, contrary to how I understand this option is to work.
Safe Mode doesn't work, instead merely loading some windows files before going directly back to square one, the hp loading screen before asking me to use startup repair, which still does not work. This is true for all three safe modes.
My hp laptop did not come with a restore disc, instead being partitioned. Because I am unable to access the partition, I downloaded Windows 7's restore disc and burned it to a CD-R, inserting it into the laptop's disc drive and setting it to boot the disc drive before the hard drive. This was met with limited success. As opposed to giving me a blank blue help screen with no windows or help, it gives me the same screen and prompts me to select my input (US Keyboard). After this, however, nothing happens either.
I'd be more than happy to restore my laptop back to factory settings, if only I could get to the option that would allow me to do so. There are no tech stores nearby, so it would be quite inconvenient to have someone else fix this. Please help :(