Windows 7 Update Troubleshooting

I was given a laptop and clean installed Windows 7 Home Premium x64.  Like so many other people have reported, Windows Update stays at "Checking For Updates" no matter what I try.  I have tried the suggestions from this forum and others to no avail.  

I ran WindowsUpdateDiagnostic.  I am posting the result on the off-chance someone can help.  Thanks.

Windows Update Publisher details 

Issues found 
Service registration is missing or corruptService registration is missing or corrupt Fixed  
Reset service registration Completed 

Windows Update error 0x8024402C(2016-10-10-T-07_50_37A)Windows Update error 0x8024402C(2016-10-10-T-07_50_37A) Fixed  
Resetting Windows Update data store Completed 

Problems installing recent updatesProblems installing recent updates Fixed  
Repair Windows Update Completed 

Potential issues that were checked 
Windows Update environment variables are incorrectWindows Update environment variables are incorrect Issue not present  
Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present  
Check for missing or corrupt filesCheck for missing or corrupt files Issue not present  
Windows Update services are not runningWindows Update services are not running Issue not present  
Cryptographic service components are not registeredCryptographic service components are not registered Issue not present  

Issues found Detection details 

6 Service registration is missing or corrupt Fixed  

Reset service registration Completed 


6 Windows Update error 0x8024402C(2016-10-10-T-07_50_37A) Fixed  

Resetting Windows Update data store Completed 

DataStoreAndWULogFiles.zip 
27.31MB 
File Name:  DataStoreAndWULogFiles.zip 



6 Problems installing recent updates Fixed  

Repair Windows Update Completed 

Repair Windows Update services and dependencies 


Potential issues that were checked Detection details 

 Windows Update environment variables are incorrect Issue not present  


 Some security settings are missing or have been changed Issue not present  


 Check for missing or corrupt files Issue not present  


 Windows Update services are not running Issue not present  


 Cryptographic service components are not registered Issue not present  



Detection details  

Error Report 
RootCause: RC_DataStore 
ErrorCode: 0x8024402C 
TimeDetected: 2016-10-10-T-07:50:37A 

Collected File 
File Name:  CheckSURLog.cab 

Collection information 
Computer Name:  PEE-PC 
Windows Version: 6.1 
Architecture: amd64 
Time: Monday, October 10, 2016 7:50:11 AM 

Publisher details  

Background Intelligent Transfer Service 
Find and fix problems that may prevent background downloads from working 
Package Version: 1.2.1.20140627 
Publisher: Microsoft Corporation 
Windows Update 
Find and fix problems with Windows Update 
Package Version: 8.1.1.20160515 
Publisher: Microsoft Corporation 
Windows Update 
Find and fix problems with Windows Update 
Package Version: 8.1.1.20160515 
Publisher: Microsoft Corporation 

Answer
Answer

To get Windows Update to run correctly open Windows Update, change Settings to Do Not Check for Updates. 

Next install  April 2015 servicing stack update for Windows 7 and Windows Server 2008 R2 .

then install the July 2016 update rollup for Windows 7 SP1 and Windows Server 2008 R2 SP1

After these are installed and you do a restart, you can Check for Updates, it should bring up any remaining Updates including important drivers and other Optional Updates.  Install these and make sure Updates are set to Automatic.  Done.

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Question Info


Last updated August 2, 2021 Views 4,938 Applies to: