Question

Q: WINDOWS 7 total crash...

Tried to use the Windows 7 start up DVD.  No luck.  Purchased software from Digital River.  They no longer have my account.  Registered with Microsoft.
I do not have the windows product key.  How can I find it on a crashed computer? 

Answer

A:

Hi uc7dallas,

If you have not already, try these troubleshooting steps to recover your system:

Restart your computer by pressing F8 until you reach the Advanced startup options menu. Try performing Startup Repair by selecting Repair Your Computer.  You may also try using Clean boot and Safe Mode.  Both are available to help troubleshoot any conflicts with software and/or hardware drivers. 

If these options are unsuccessful, take a look at the answer in this post by Carey Frisch.


Dena
Microsoft Answers Support Engineer
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Dena

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Question Info

Views: 778 Last updated: November 26, 2017 Applies to: