Windows 7 randomly 'shuts down' in the middle of normal use.

My 3 year old laptop has been installed with W7. The problem I am having is that it will suddenly shut down in the middle of use. When you restart, everything is all normal, with no mention of the 'crash'.

It occurs at totally random times, sometimes minutes after startup, and at other times it will not occur for several days. 

Microsoft Technical Support refuses to help, as I was sold a 'OEM' disc instead of a 'upgrade' disc by the local shop. I am stuck in limbo!
 

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Last updated April 20, 2019 Views 80,267 Applies to:

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Hi Ronil Jogia,

a. Are you facing this issue from the day one you are using windows 7?
b. Did you make any changes to your computer recently?
c. Are you getting any error messages?
 
Random shut down may be because of many reasons like hardware failure, driver issue or software issue.
 
I would suggest you to disable Automatic Restart on System Failure and check for error messages. Post back with the exact error message so that we can help you better.
 
Steps to Disable Automatic Restart on System Failure:
 
1.    Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
2.    Use the arrow keys to choose Disable Automatic Restart on System Failure in Windows Advanced Options menu appears, and then press ENTER.
 
Hope this information is helpful.
 
Umesh P - Microsoft Support

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My machine is not restarting, it is just shutting down after the system does it's Windows Update during the night.  It would be fine if it did a restart.....his email says shut down not restart

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Hi richthek,


1. How long have you been facing this issue?
2. Did you make any hardware/software changes on your computer prior to this issue?
3. ‘his email says shut down not restart’ To which email you are referring to?

Step 1: Check for error messages in event viewer. If you find any error messages then post back the exact error message so that we can assist you better.


Steps to check Application Event log:
 
a. Click on start.
b. In the search box type eventvwr.msc and press enter.
c. Now click on Application under Event Viewer (local).
d. Now look for event log on right hand side of the Event Viewer windows.
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer 
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

Step 2: Try selecting one of the following options for windows updates and check for the issue.

• Download updates but let me choose whether to install them
• Check for updates but let me choose whether to download and install them

Refer: http://windows.microsoft.com/en-US/windows7/Change-how-Windows-installs-or-notifies-you-about-updates


Thanks and Regards
Umesh P - Microsoft Support.

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For a couple of weeks, one of my machines that has been running W7  had been shutting down randomly.  I could find no pattern.  I did a system restore back a couple of weeks on the off chance that some piece of software was causing the problem.

Finally, I realized it was a not a problem with the computer, but with the UPS.  While not quite as simple as making sure things are plugged in, it was really one of those "duh" moments.

So, before we blame the computer or Microsoft's software, let's be sure we have a stable power source.

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For a couple of weeks, one of my machines that has been running W7  had been shutting down randomly.  I could find no pattern.  I did a system restore back a couple of weeks on the off chance that some piece of software was causing the problem.

Finally, I realized it was a not a problem with the computer, but with the UPS.  While not quite as simple as making sure things are plugged in, it was really one of those "duh" moments.

So, before we blame the computer or Microsoft's software, let's be sure we have a stable power source.

I dont understand what do u mean UPS?
Actually im facing the same problem with u. System poweroff sudenly and reboot again.. during middle of usage. Randomly, can be the window loading interface.. or during the window, Or even during disk boot OS.

When i unplug power (charger ) using battery everything goes smooth. Once i pluged in, the "suden reboot" may happen anytime.
Strange thing is, when i pluged the charger to Safemode, everything was fine.

i was totally confuse!! with this kind of issue.

Please guide and point to me solution.. Billion of thanks!!

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I am having the same problem My desktop just shuts down out of nowhere. I changed the power supply ,formatted ,changed video cards, changed nic card nothing seems to work please help

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Mine is laptop, model ACER ASPIRE 6920G

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Hi there
I have the same problem, i have an acer 6920g running win7 ultimate and the laptop randomly shuts down, it runs perfectly with battery, but when plugged in, it powers off. There are many users all over internet forums with the same problem. It runs ok in safe mode and usually it doesn't power off when playing games like ms flight simulator X, but when in an idle state and plugged in, the system fails and restarts. I tested my CPU with intel diagnostic tool and was ok. Heard ppl saying this problem doesn't occur if you disable one of the cores (CPU). Heard many theories, like fixing the throttle, but also heard ppl saying it works fine on win xp. Please Answer this, as there are many ppl facing this problem.

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i have the same problem, this is the error message: 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="DataSafe" />
  <EventID Qualifiers="0">17</EventID>
  <Level>2</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2011-04-18T21:58:24.000000000Z" />
  <EventRecordID>8</EventRecordID>
  <Channel>Dell</Channel>
  <Computer>Herve-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>The process was interrupted before completion.</Data>
  <Binary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inary>
  </EventData>
  </Event>






please help

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Has anyone tried using different Power Plans to see if that makes a difference?

If it works in Safe Mode, it may be one of the system services causing this. There are many random glitches like this where an unseeming service interferes with something completely unrelated.

Rifdhan

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