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Windows 7 - Error Code 0x0000000d when adding a printer

Working on a Dell Latitude E5580 laptop with Windows 7 Professional installed.

The computer and printer are both on a network domain.  The end user attempted to connect the printer, and got the above error message.  I attempted as well on the Administrator login - got the same error.  Any other computer on the network can connect to this printer except this one. 

Here are the steps I have taken - none of which worked.

1) One of the most common steps that resolved this issue in the past is deleting five file names from C:\Windows\System32\DriverStore

drvindex.dat
INFCACHE.1

infpub.dat

infstor.dat

infstrng.dat

This step has worked flawlessly in resolving printer issues connecting, however this computer said heck to the no I will not be fixed this way.

2) I have gone into the registry looking for any/all instances of said printer and deleted them from the registry.  Especially these spots here:

HKEY_CURRENT_USER > Printers > Connections

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Print > Providers > LanMan Print Services > Servers > Printers

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Print >Environments >Windows x64 >Drivers > Version-3

3) Attempted connecting the printer via a cmd prompt utilizing "net use LPT2: \\servername\printer"  No luck on this one either

I am at a loss on how to resolve this one.  At the point of just wiping the computer and starting all over.  If anyone has an idea of what I can attempt to resolve this please post away...other than just wipe it and start over.

Thanks in advance for reading this

Answer
Answer

Hi Keith,

The issue or error code occurs when there's an invalid data with the following subkey on the print server. A missing driver could also indicate this kind of issue. We appreciate that you've already tried to resolve your concern by deleting some file names, and deleting any file that's related in the registry. However, since you've verified that there's no printer driver in Device Manager, we suggest that you download it on the manufacturer's website of the printer. Once done, follow the steps in this article to export or modify a value in Windows Registry.

Note: The said article also applies for Windows 7.

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Last updated July 3, 2020 Views 225 Applies to: