Q: Windows 7 constantly crashing. Blue screen.STOP: 0X00000116

original title: Windows 7 constantly crashing. Blue screen. new computer.____STOP: 0X00000116 (0XFFFFFA8006B77230.0XFFFFF880046C6814.0X0000000000000000.0X0000000000000002)____ATIKMDAG.SYS - Address FFFFF880046C6814 base at FFFFF880046B4000. DateStamp 4a4405b3

Hi everyone.

I have a new laptop computer (dell inspiron 1545. intel core duo2 2.2ghz. 4Gb ram. 64bit operating system) and I'm running windows 7.  The computer is constantly crashing with blue screen. I have no external hardware plugged in and haven't installed any new programs since buying it (other than applying a windows update to fix the problem). I have also tried fixing this by booting from a recovery disk. Still having problems. Please help!

Details from blue screen.

STOP: 0X00000116 (0XFFFFFA8006B77230.0XFFFFF880046C6814.0X0000000000000000.0X0000000000000002)

ATIKMDAG.SYS - Address FFFFF880046C6814 base at FFFFF880046B4000. DateStamp 4a4405b3





Single best chance for a quick fix is to check with Dell and the Video Device maker for updated
driver (or re-install the present ones).

Check with Dell Support, their on-line documentation and drivers, and their forums for known

Dell Support

Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more

Dell Forums 

Check with ATI Support, their on-line documentation and drivers, and their forums.

AMD/ATI - Support and Driver - Search

Get the Catalyst Drivers here

ATI - Forums

ATI - Support and Drivers


Check this thread for information on how to use BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top two answers.


Have you updated your display/video or other major drivers lately - check in Control Panel -
Windows Updates to see if a driver has been loaded there. Use the generic troubleshooter below
and when you get to the driver section use the methods in the next message and then return to
the troubleshooter as needed. In rare cases the antivirus/antispyware/security programs can
cause this error.

Also check with System Maker and Video/Display adapter's Support as there could be known
issues - also check in their forums.

BCCode : 116    0x00000116

The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt
to reset the display driver and recover from a timeout failed.

BCCode: 116     0x00000116  <-- read this*1275.html


The inclusion the 116 error code in the troubleshooter is only coincidence and holds no specific
meaning (other than driver caused bluescreens do occur with some frequency).

Look in the Event Viewer to see if anything is reported about those.

MyEventViewer - Free - a simple alternative to the standard event viewer of
Windows. TIP - Options - Advanced Filter allows you to see a time frame instead
of the whole file.


Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery
Options if your system has that installed by the maker.

This tells you how to access the System Recovery Options and/or from a Vista DVD

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Vista


Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  - 

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker
(SFC.exe) program generates in Windows Vista cbs.log

The log might give you the answer if there was a corrupted driver. (Does not tell all the
possible driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Vista


Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

How to Install a Device Driver in Vista Device Manager

Stop Windows 7 from Automatically Installing Device Drivers

How To Disable Automatic Driver Installation In Windows 7 / Vista

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)


How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

Troubleshooting Vista Blue Screen, STOP Errors

Understanding and Decoding BSOD (blue screen of death) Messages

Windows - Troubleshooting Blue Screen Errors


In some cases this might be required.

StartUp Repair from Recovery Options or Vista disk

How to do a Startup Repair

This tells you how to access the System Recovery Options and/or from a Vista DVD

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.



Bug Check 0x116: VIDEO_TDR_ERROR

This indicates that an attempt to reset the display driver and recover from a timeout faile

Please make sure, that you use the latest ATI graphics driver!

"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter

Did this solve your problem?

Sorry this didn't help.

60 people were helped by this reply

Question Info

Views: 293,201 Last updated: May 22, 2018 Applies to: