Windows 7 BSOD-- Stop 0x3B

Hey guys, I've been getting BSOD quite frequently after installing a new SSD, can someone help me out here?
Upon reboot I received this,

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1033

Additional information about the problem:
  BCCode:    3b
  BCP1:    00000000C0000005
  BCP2:    FFFFF88004D78817
  BCP3:    FFFFF8800839A8E0
  BCP4:    0000000000000000
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\122511-14586-01.dmp
  C:\Users\Dahman\AppData\Local\Temp\WER-15631-0.sysdata.xml

http://www.multiupload.com/56SNQRK2H9


Any help would be greatly appreciated! Merry christmas guys!
 

Question Info


Last updated December 20, 2017 Views 941 Applies to:
Answer
Answer

Hi,

Since you installed an SSD be sure to remove all power and make sure the cards, memory,
and cables (on both ends) are seated properly - actually remove and replace - do not just snug.
Of course it is possible there is an issue with the SSD which is the root cause of this issue.

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check was 116 CAUSE atikmdag.sys ATI video drivers.

BugCheck 3B, {c0000005, fffff88004d78817, fffff8800839a8e0, 0}
Probably caused by : atikmdag.sys ( atikmdag+90817 )
MODULE_NAME: atikmdag
IMAGE_NAME:  atikmdag.sys
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
BUCKET_ID:  X64_0x3B_atikmdag+90817

atikmdag.sys dated 11/25/2010 ATI video drivers.

fffff880`04ce8000 fffff880`054f9000   atikmdag T (no symbols)          
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Nov 25 18:46:44 2010 (4CEF1F94)

1. Check with ATI Support, their on-line documentation and drivers, and ask in their forums about known
issues. Update the driver however be sure to ask ATI support and in their forums.
Get the Catalyst Drivers here
http://game.amd.com/us-en/drivers_catalyst.aspx

ATI - Forums
http://forums.amd.com/game/categories.cfm?catid=260&forumid=11

ATI - Support and Drivers
http://support.amd.com/us/Pages/AMDSupportHub.aspx

------------

2. Check with Gigabyte Support, their on-line documemtation, and drivers. Check for updates to the BIOS,
low level chipset drivers, and the major on-board device drivers. Also update the major separate device
drivers - run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their  names
(see the driver update methods in the troubleshooters below and in the next message.

BiosVersion = Fh3
BiosReleaseDate = 08/04/2011 <- BIOS is very current however check for newer versions of it, the low
level chipset drivers, and the major on-board and separate device drivers.
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = X58A-UD3R
BaseBoardManufacturer = Gigabyte Technology Co., Ltd.
BaseBoardProduct = X58A-UD3R

Gigabyte Support
http://www.gigabyte.com/support-downloads/technical-support.aspx

Gigabyte Downloads
http://www.gigabyte.com/support-downloads/download-center.aspx

-------------

3. Use the other methods in the troubleshooters below.

------------------------------------------------------------------------------------------------------------------------------

Check this thread for information on using BlueScreenView, MyEventViewer and other methods to
troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

------------------------------------------------------------

References to Vista also apply to Windows 7.

Have you updated your display/video or other major drivers lately - check in Control Panel -
Windows Updates to see if a driver has been loaded there. Use the generic troubleshooter below
and when you get to the driver section use the methods in the next message and then return to
the troubleshooter as needed. In rare cases the antivirus/antispyware/security programs can
cause this error.

Also check with System Maker and Video/Display adapter's Support as there could be known
issues - also check in their forums.

BCCode : 116    0x00000116

The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt
to reset the display driver and recover from a timeout failed.

BCCode: 116     0x00000116  <-- read this link
http://www.faultwire.com/solutions-fatal_error/Attempt-to-reset-the-display-driver-and-recover-from-0x00000116-*1275.html

--------------------------------------------------------------------------------

The inclusion of the 116 error code in the troubleshooter is only coincidence and holds no
specific meaning (other than driver caused bluescreens do occur with some frequency).

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of
Windows. TIP - Options - Advanced Filter allows you to see a time frame instead
of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html

-------------------------------------------------------------------------

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

-------------------------------------------------------------------------

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

-------------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above is
preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/


How To Disable Automatic Driver Installation In Windows 7 / Vista
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

-------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

-------------------------------------------------------------------------

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps and Happy Holiday!


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Answer
Answer

Hi,

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates : (update video driver and BIOS)

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (manually updating using the methods above are
preferred to ensure the latest updated versions of the drivers are found at the system maker
and device maker's sites)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually
be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)
and then go look for new ones manually if you wish.

Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/


How To Disable Automatic Driver Installation In Windows 7 / Vista
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

----------------------------------------------------------------------------------------

Memory issues are NOT usually the cause of this Bug_Check though it is possible.

Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps and Happy Holidays!


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

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Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

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