Windows 7 blue screen shortly after waking from hibernation

I have a user that is having issues with Blue screens after waking from Hibernation. I have updated the BIOS and all device drivers from Dell's website.

Still we are having the same issue. The PC will be put to sleep when leaving for the day after waking about 10 minutes later each day the blue screen returns and the PC restarts. It does not return until sleeping the PC again and waking the next day.

Have Dump files that I am told will give me more info but I am unsure of how to even view them. The blue screen error is as follows:

 

Question Info


Last updated June 29, 2019 Views 400 Applies to:

Hello Chris,

Let's determine the cause of the issue. To get started, we'd like to ask if you've made any changes to your computer's configuration prior to the issue.

Blue screen errors (Stop errors) can occur if a serious problem causes Windows 10 to shut down or restart unexpectedly. This can be caused by both hardware and software issues.

For possible troubleshooting steps, you may check this article:Resolving stop (blue screen) errors in Windows 7.

We'll keep an eye out for your response.

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The only two changes that we know of were a new USB headphone connection and Cisco Jabber software installed. We have removed both and tested again but the problem remains. It has been going on for about a month so I think we are past the point where a system restore would not have negative consequences on the users files.

It seems to happen only when waking up from hibernation, and it always happens about 10 minutes after waking up. Very strange.

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@Antoneth Ber Microsoft engaged "expert":

Wouldn't the best way to "determine the cause of the issue" be to get more details about the system and examine the crash dump files?

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.

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So I found a thread that directly relates to the issue we are having:

https://support.microsoft.com/en-us/help/2459268/-0x0000009f-stop-error-in-windows-7-or-in-windows-server-2008-r2-when

However when I attempt to apply the hotfix is states that it does not apply to that system. Even though it is a Windows 7 workstation.

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https://1drv.ms/u/s!Aulhw0t4xiBObWi8N8KG68TJS28

Above is a link to the dump files for the past 3 crashes. Hoping that this will help. Still looking for a resolution to the issue.

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What happened to the Microsoft engaged alleged "expert"?  They always seem to bail out after a non MS person attends a topic...


What is the Service Tag of your Dell Precision M4800?

All three of your crash dumps implicate the same file:

Unable to load image dwvkbd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dwvkbd64.sys
*** ERROR: Module load completed but symbols could not be loaded for dwvkbd64.sys
Probably caused by : dwvkbd64.sys

Since dwvkbd64.sys is not a Windows file, a Google search of dwvkbd64.sys reveals it might have something to do with:

DameWare Virtual Keyboard Driver

Is that something you have installed or updated lately and do you think the crashes might have started after that was installed/updated?

That driver appears to be from 2007 making it 10+ years old.

Since it appears you have some DameWare software installed you might uninstall it temporarily and see if the system still crashes - you can always reinstall it again later, right?

If yhe system still crashes uninstalling DameWare upload those crash dump files where we should not see DameWare since it would have been uninstalled.

If the system behaves after uninstalling DameWare you can consider reinstalling a fresh copy as they may have some update that will fix the problem.

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