Windows 7 Blue Screen Error 0x7E. Cannot boot into normal or safe mode.

original title: Windows 7 BSOD. Cannot boot into normal or safe mode.

Hello. I have the famous BSOD problem. It comes up at the windows login screen ever time I try to boot, and it will not let me boot into normal or safe mode. It has given me several differen codes. 0x0000007E (0x FFFFFFFFC000001D, 0xFFFFF80003c7FDAB, 0xFFFFF880037DD608, 0xFFFFF880037DCE60), is the one that occurs the most. However 0x70860002 occurs often as does 0x000000D1. I have as well gotten 0x000000BE and 0x00000050. There may have been other that I just didn't pay attention to.

This all started suddenly one night when I was on the web useing Firefox. I have a Toshiba Satellite A500/ST5608. I have had it about a year now. I have not reacently updated anything, installed anything or changed anything. I have tried resetting the system to a previous date and that did not help. I have run system debugging, memory check and on the memory check it gave me some screen about an error that is can not fix automatically, however I did not write down exactly what it said.

One thing that I have done. I got a cable that I can use to connect the HD to the USB of a friends computer so I could runa virus scan and try to back up information. The virus scan found to viruses (not sure what kind but it said they were not serious) which it removed. Made no difference in booting. I was ably to back up my most important business information, however cannot back up e-mail, contacts, or firefox bookmarks as it tells me access is denied when I try to access the folders that information is in.

I tried removeing my ram one stick, then the other and it made no difference.

 

Any help with getting this thing going without loosing my e-mail, contact and bookmarks would be greatly appreciated.

 

Thanks.

 

Question Info


Last updated August 3, 2019 Views 11,148 Applies to:

Hi,

·        Do you have a Windows 7 DVD?

 

I would suggest you to disconnect external hardware devices like printer, scanner etc and check.

 

I would suggest you to boot into windows recovery tool to access the windows recovery options and then perform a check disk as well as run a memory check to ensure that there are no errors on the hard drive as well to check for the RAM.

 

Method 1:

Run check disk.

a.       Boot into recovery tool. Follow the steps mentioned in the article to access recovery options.

What are the system recovery options in Windows 7?

http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7

b.      Once you have booted into recovery then, click on Command prompt.

c.       Typechkdsk volume:/r

d.      This will repair the bad sectors that are present on the hard drive.

 

Method 2:

Check for the RAM by using the memory diagnostic tool.

a.       Boot into the recovery tool as mentioned above.

b.      Click on Memory diagnostic tool option.

 

I would suggest you to check the article mentioned below.

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

 

You can take the ownership of the files that are present in the computer so that you can copy them to the external hard drive.

 

Thank you and Regards.           

Thahaseena M
Microsoft Answers Support Engineer.
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Hello and thanks for the reply. Unfortunetly I was unable to get it to work. I have all external devices unpluged and even turned off the wifi switch.

When I type   chkdsk volume:/r      it tells me the drive, path or file name is not valid.

I have run the memory diagnostic tool several times over the past few days. It always says it is unable to find any problems and that the report will be avalible apon restarting windows.

Also I read to go to the command prompt on a forum for a simular problem that someone else had posted on this site. I not thinking today turned on the computer and did not hit F8 so it went to the screen to select safe mode, normal mode etc., and for some reason I told it to boot into safe mode with command prompt and it actually did. Thinking hey maybe this is a good sign this is where I decided to run what I read about whish was to type   sfc /scannow in command prompt. It started a scan, one that was taking a bit of time so I walked intot he other room. When I came back the screen was blank and it would not boot back into safe mode again. I tried going to the command prompt in the repair tool and typeing   sfc /scannow     and it tells me that it cannot run a scan because a repair has already begun and I need to boot into windows for the repair to take affect, which of course I cannot.

I have tried running teh debugging tool and it always goes to a black screen that says microsoft windows and it does nothing more.

I do have the recovery DVD but the only option it gives me is to reinstall the computer to out of box state wich means loosing everything, which I will be forced to do if all else fales, but I would really like to find a way to get it going without loosing everything. Are there any programs I can run on that hard drive from the computer I am currently on thru the usb adapter cable I have?

Also you said  "

You can take the ownership of the files that are present in the computer so that you can copy them to the external hard drive."

How do I go about doing that?

Thanks again for all your time and help.

Dustin

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I have been suffering with this same problem, and have spent hours reading all the forums; i have tried everything and cannot get windows to start up. Without it starting up I am unable to removed the driver that i am very sure caused this problem.

This problem arised when i attempted to install/update the driver for my cell phone for the first time. My computer immediatly shut down and I haven't been able to get Windows to start up since.

When i attempt to boot the computer i am faced with the BSOD! when i F8 for safe mode and run the memory tests they detect no problems, when i run the startup repair it cannot find an issue either. I have tried the prompt commands ; bootrec.exe ,

bootsect /nt60 C:\ , bootsect /nt60 SYS , bootsect /nt60 ALL,  as well as this one chkdsk volume:/r
None of which have helped, although bootsect /nt60 SYS reported that it was sucessfully completed.
 
Have unplugged all external devices, removed discs and chips.
 
I've tried system restore to about a week ago.
I also attempted to boot from"Last Known Good Configuration" with no such luck, i still get the blue screen of death and a reboot.

From everything i've read the odds don't look good towards keeping my files. I would really like to avoid losing all my stuff if possible. Anyone know any tricks? I don't have a Windows 7 disc right now , would that be guaranteed to fix this problem? and would i lose all my files?

Thank you for your time!

C.

 

EDIT**

seen this; http://support.microsoft.com/kb/927392 used the prompt commands to rebuild my bcd completely, when windows started up it gave me an option along with Start Windows Normally to "Last Known Good Configuration", i took that option and got access to my computer again.

Hope this helps someone.

Thank you to everyone to has taken the time to post information regarding any of this :)

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