Results verified by WinDBG, DumpCHK, and BlueScreenView. All the minidumps were
checked with DumpCHK and BlueScreenView and all the 2011 ones were checked with
Bug_Checks are 19, 1A, 24, 3B, D1, and 7E.
Use the methods such as SFC, CheckDisk, Driver Updates, and others in the troubleshooter referred
to in this link as they will help solve or at least narrow down the issues. After those you can post the
information from BlueScreenView and these other utilities so we can offer more specific advice. Of
course checking with a real computer shop or System Maker's Support would be a good idea however
I would try the possible solutions you can first.
Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).
1, Many of the Bug_Checks were CAUSE by Windows components which means something else drove them
2. Some were CAUSE by mfefirek.sys, mfehidk.sys, mfefire.exe and other parts of McAfee so I would uninstall
it and run the McAfee Removal Tool to prevent leaving remnants. Below are recommendations to use while
testing, even better permanently.
3. Some were CAUSE by MEMORY and it was implicated in a few others.
4. Some were CAUSE by drivers. Update the BIOS, low level chipset drivers, video driver, and the network
drivers (NIC and WiFi).
5. After 1-4 run the driver verifier.
6. Use the other methods as needed in the troubleshooter.
Here is what I use and recommend : (These are all Free versions and very effective.)
Avast and Prevx have proven extremely reliable and compatible with everything I have
thrown at them. Microsoft Security Essentials and Prevx have also proven to be very
reliable and compatible. Use MSE and Prevx or Avast and Prevx however not all 3.
Avast Home Free - stop any shields you do not need except leave Standard, Web, and
Prevx - Home - Free
Windows Defender (not needed if using MSE)
IE - Protected Mode
IE 8 - SmartScreen Filter ON (IE 7 Phishing Filter)
I also have IE to always start with InPrivate Filter active if IE 8.
(You occasionally have to turn it temporarily off with the little Icon on LEFT of the + bottom
right of IE)
Two versions of Avast are available 5.x and 4.8x
Avast 5.x - Home - Free - Stop the Shields you do not use (except File, Web, Network, &
Behavior) - double click the Orange Icon in Notification Area - Real Time Shields - click the
Shield you want to stop - STOP. To stop the Orange Icon from showing an error indicator -
click the Orange Icon - Upper Right - Settings - click Status Bar - uncheck the Shields you
disabled - click OK http://www.avast.com/free-antivirus-download
Avast 4.8x - Home - Free - stop any shields you do not need except leave Standard, Web,
and Network running. (Double Click Blue icon - details next to OK. - upper left Shields -
Terminate those you do not use.) http://www.avast.com/free-antivirus-download#tab4
Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security
programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back here
or use Google to see how to remove. http://www.prevx.com/ <-- information http://info.prevx.com/downloadcsi.asp <-- download
Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that
would be unsual with Avast and Prevx running except for an occasional low level cookie
(no big deal), UPDATE it and then run it as a scanner. I have many scanners and they
never find anything of note since I started using this setup.