Question

Q: Windows 7 blue screen crash dump - minidump files here. Please help This thread is locked from future replies

fairly new Dell with windows 7 home. I have been getting blue screen crash dumps right from the beginning. Here is the link to my minidump file. Can you help.

http://cid-79598911857fc1cd.office.live.com/self.aspx/.Documents/Minidump.zip

Answer

A:

Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView. All the minidumps were
checked with DumpCHK and BlueScreenView and all the 2011 ones were checked with
WinDBG.


Bug_Checks are 19, 1A, 24, 3B, D1, and 7E.

Use the methods such as SFC, CheckDisk, Driver Updates, and others in the troubleshooter referred
to in this link as they will help solve or at least narrow down the issues. After those you can post the
information from BlueScreenView and these other utilities so we can offer more specific advice. Of
course checking with a real computer shop or System Maker's Support would be a good idea however
I would try the possible solutions you can first.

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).

http://social.answers.microsoft.com/Forums/en-US/vistarepair/thread/3deab2fa-4000-4136-8c78-a3d22b1db009

=================================================================

1, Many of the Bug_Checks were CAUSE by Windows components which means something else drove them
into Fault.

2. Some were CAUSE by mfefirek.sys, mfehidk.sys, mfefire.exe and other parts of McAfee so I would uninstall
it and run the McAfee Removal Tool to prevent leaving remnants. Below are recommendations to use while
testing, even better permanently.

3. Some were CAUSE by MEMORY and it was implicated in a few others.

4. Some were CAUSE by drivers. Update the BIOS, low level chipset drivers, video driver, and the network
drivers (NIC and WiFi).

5. After 1-4 run the driver verifier.

6. Use the other methods as needed in the troubleshooter.

===================================================

Uninstall McAfee and run the McAfee Removal tool.

McAfee Removal Tool
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

List of anti-malware program cleanup/uninstall tools
http://social.answers.microsoft.com/Forums/en-US/msestart/thread/407bf6da-c05d-4546-8788-0aa4c25a1f91/

=================================

Here is what I use and recommend : (These are all Free versions and very effective.) 

Avast and Prevx have proven extremely reliable and compatible with everything I have
thrown at them. Microsoft Security Essentials and Prevx have also proven to be very
reliable and compatible. Use MSE and Prevx or Avast and Prevx however not all 3.

Avast Home Free - stop any shields you do not need except leave Standard, Web, and
Network running.

Prevx - Home - Free

Windows Firewall

Windows Defender (not needed if using MSE)

IE - Protected Mode

IE 8 - SmartScreen Filter ON  (IE 7 Phishing Filter)

I also have IE to always start with InPrivate Filter active if IE 8.
(You occasionally have to turn it temporarily off with the little Icon on LEFT of the + bottom
right of IE)

Two versions of Avast are available 5.x and 4.8x

Avast 5.x - Home - Free - Stop the Shields you do not use (except File, Web, Network, &
Behavior) - double click the Orange Icon in Notification Area - Real Time Shields - click the
Shield you want to stop - STOP. To stop the Orange Icon from showing an error indicator -
click the Orange Icon - Upper Right - Settings - click Status Bar - uncheck the Shields you
disabled - click OK
http://www.avast.com/free-antivirus-download

Avast 4.8x - Home - Free - stop any shields you do not need except leave Standard, Web,
and Network running. (Double Click Blue icon - details next to OK. - upper left Shields -
Terminate those you do not use.)
http://www.avast.com/free-antivirus-download#tab4

Or use Microsoft Security Essentials - Free
http://www.microsoft.com/Security_Essentials/

Prevx works well along side Avast or MSE

Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security
programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back here
or use Google to see how to remove. 
http://www.prevx.com/   <-- information
http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor'a Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that
would be unsual with Avast and Prevx running except for an occasional low level cookie
(no big deal), UPDATE it and then run it as a scanner. I have many scanners and they
never find anything of note since I started using this setup.

http://www.malwarebytes.org/

===================================================

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

Using Driver Verifier
http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues
http://www.youtube.com/watch?v=_VwIDD9xngM

Driver Verifier
http://www.techsupportforum.com/2110308-post3.html

Using Driver Verifier
http://www.faultwire.com/solutions/using_driver_verifier.php

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues
http://www.youtube.com/watch?v=_VwIDD9xngM

You can disable Driver Verifier
http://support.microsoft.com/kb/244617

Start - type in Search box -> verifier /reset      hit enter to disable

===========================================
===========================================

Check the Faultwire links and use the methods most common to least common to troubleshoot.

BCCode: 19    0x00000019  <-- read this link
http://www.faultwire.com/solutions-fatal_error/BAD-POOL-HEADER-0x00000019-*1040.html?order=date

BCCode: 1a  0x0000001a  <-- read this link
http://www.faultwire.com/solutions-fatal_error/MEMORY-MANAGEMENT-0x0000001A-*1041.html?order=votes

BCCode: 24      0x00000024  <-- read this link
http://www.faultwire.com/solutions-fatal_error/NTFS-FILE-SYSTEM-0x00000024-*1051.html?order=votes

BCCode: 3b    0x0000003b  <-- read this link
http://www.faultwire.com/solutions-fatal_error/SYSTEM-SERVICE-EXCEPTION-0x0000003B-*1074.html

BCCode: d1   0x000000d1  <-- read this link
http://www.faultwire.com/solutions-fatal_error/DRIVER-IRQL-NOT-LESS-OR-EQUAL-0x000000D1-*1210.html?order=votes

BCCode: 7E    0x00000007E  which is also 0x1000007E <-- read this link
http://www.faultwire.com/solutions-fatal_error/SYSTEM-THREAD-EXCEPTION-NOT-HANDLED-0x0000007E-*1141.html?order=votes

Hope this helps.


Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Views: 8589 Last updated: February 22, 2018 Applies to: