Windows 7 black screen after logging in to admin account.

Hello,

Recently when i logged in to my admin account, it shows nothing but a black screen and my cursor.
I could only get "Ctrl+Alt+Del" to be working to bring me to the 'Lock this computer, etc...' screen only.
However what i manage to do was to launch Task Manager > New Task > enter 'explorer.exe' , then i would have to end task the other booted 'explorer.exe' when the comp start up and windows will run perfectly fine. When I tried restarting it, I have to repeat the above process just to get my comp running well again. What could be the problem here?

Thanks in advance,
Billy

 

Question Info


Last updated September 26, 2019 Views 429 Applies to:

Hi Billy,

Thank you for the posting your question in Microsoft Community.

The issue might be due to corrupt display driver or corrupt Windows Files.

Let's diagnose the issue by referring to the following troubleshooting methods and check the issue status.

Run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

Use the System File Checker tool to repair missing or corrupted system files.

http://support.microsoft.com/kb/929833/en-us

You can also refer to the steps mentioned the following link and check the issue status, Ignore the steps you have performed you have tried already.

Why is my screen black when I start Windows 7?

http://windows.microsoft.com/en-US/windows7/why-is-my-screen-black-when-i-start-windows-7

Important:  This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:  (http://support.microsoft.com/kb/322756/)

How to back up and restore the registry in Windows.

Important: System Restore will not revert any of the non-system files like documents, email, music, etc. to a (the) previous state. These types of files are completely unaffected by System Restore. If your intention with this tool was to recover a deleted non-system file, try using a file recovery program instead of System Restore.

Hope this helps. Please do let us know if you further help.

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