original title: Windows 7 64bit Black Screen of Death (with active cursor/pointer) noticed 1/15/10...Microsoft OS problem?
PC ran flawlessly on 1/14/10... Windows updates may have taken place (user is not sure) prior to shutting down for the day. Upon restart on 1/15/10 got the Black Screen... Have tried several fixes to no avail... even a registry fix that pointed to Registry
entry, per Tanner Slayton Senior Support Engineer
Microsoft Corporation, change;
Old Value: LocalSystem
New Value: NT AUTHORITY\NetworkService
but I found "Old Value" to be same as recommended "New Value"
Tried Windows Repair multiple times... Startup Repair could not detect a problem. No restore points created on PC. No Image on hand. The most recent program install was Win2Pdf on 1/13/10.
We NEED a fix from Microsoft... please help.