Windows 7 64bit Black Screen with active cursor/pointer

original title: Windows 7 64bit Black Screen of Death (with active cursor/pointer) noticed 1/15/10...Microsoft OS problem?

PC ran flawlessly on 1/14/10... Windows updates may have taken place (user is not sure) prior to shutting down for the day. Upon restart on 1/15/10 got the Black Screen... Have tried several fixes to no avail... even a registry fix that pointed to Registry entry, per Tanner Slayton Senior Support Engineer
Microsoft Corporation, change; 
Old Value:   LocalSystem
New Value:  NT AUTHORITY\NetworkService
but I found "Old Value" to be same as recommended "New Value"
Tried Windows Repair multiple times... Startup Repair could not detect a problem. No restore points created on PC. No Image on hand. The most recent program install was Win2Pdf on 1/13/10.
We NEED a fix from Microsoft... please help.

 

Question Info


Last updated June 6, 2019 Views 32,413 Applies to:

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Hi AlJSA,

 

Please check if you are able to start your computer normally in Safe mode or in low resolution mode.

 

Steps to start your computer in Safe mode,

1.       Restart your computer and before Windows logon screen appears press F8 continuously which will bring “Advanced Boot” options.

2.       Please select “Safe mode” and hit enter to start your computer in Safe mode.

Safe Mode is a Diagnostic Mode of Microsoft Windows Operating System running with minimal set of services and drivers.

 

Steps to start your computer in Low resolution mode

If the above method fails, I’d suggest you to go to advanced boot menu options again by pressing F8 key on your keyboard continuously before the windows logon screen appears

 

In Advanced boot menu options, click on ‘Enable low-resolution video (640x480)’ to start your computer in low resolution mode.

Check if you are able to start computer without Black Screen of Death in low resolution mode.

 

If you are able to start your computer in one of the above Diagnostic modes, I’d suggest you to disable the display adapter from Device Manager and then try booting into normal mode.

 

Please try updating drivers for your display adapter, once you are able to boot your computer successfully in normal mode.

For more information regarding updating a driver for a device, please see Update a driver for hardware that isn't working properly.

 

And also have a look at the thread mentioned in the link below which would be helpful to you.

http://social.answers.microsoft.com/Forums/en-US/w7install/thread/ab43493b-247c-427e-ba21-4950eea279ac

 

Hope this information helps you.

Regards


Yaaser - Microsoft Support Engineer
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Hello Yaaser
Thank You for your response. I tried all Advanced Boot Options. 
Enable low-resolution video (640x480) yields a black screen with large active (movable) pointer.
Safe Mode = black screen with inactive (unable to move) pointer.
Safe Mode with command prompt = same as Safe Mode (no command prompt).
Last Known configurtion = black screen active pointer (higher resolution than 640x480)
Debugging Mode = black screen active pointer (higher resolution than 640x480)
Disable Driver Signature... = black screen active pointer (higher resolution than 640x480)

CTL+ALT Delete did NOT bring up Task Manager on any of the Boot Options.

Hitting shift key multiple times has no response.

other attempts at fixing;
BIOS settings
APIC = enabled
ACPI = enabled
QuickBoot = disabled

at command prompt:
bootrec /fixboot   = successful
bootrec /fixmbr   = successful


still can't boot in SafeMode.



Any other suggestions?

Thanks

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Hello Yaaser

Thank You for your response. I tried all Advanced Boot Options. 
Enable low-resolution video (640x480) yields a black screen with large active (movable) pointer.
Safe Mode = black screen with inactive (unable to move) pointer.
Safe Mode with command prompt = same as Safe Mode (no command prompt).
Last Known configurtion = black screen active pointer (higher resolution than 640x480)
Debugging Mode = black screen active pointer (higher resolution than 640x480)
Disable Driver Signature... = black screen active pointer (higher resolution than 640x480)

CTL+ALT Delete did NOT bring up Task Manager on any of the Boot Options.

Hitting shift key multiple times has no response.

other attempts at fixing;
BIOS settings
APIC = enabled
ACPI = enabled
QuickBoot = disabled

at command prompt:
bootrec /fixboot   = successful
bootrec /fixmbr   = successful


still can't boot in SafeMode.



Any other suggestions?

Thanks

I have this problem too, there does not seem to be a solution available anywhere. HOW DO I FIX THIS?????

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Hello Yaaser
Thank You for your response. I tried all Advanced Boot Options. 
Enable low-resolution video (640x480) yields a black screen with large active (movable) pointer.
Safe Mode = black screen with inactive (unable to move) pointer.
Safe Mode with command prompt = same as Safe Mode (no command prompt).
Last Known configurtion = black screen active pointer (higher resolution than 640x480)
Debugging Mode = black screen active pointer (higher resolution than 640x480)
Disable Driver Signature... = black screen active pointer (higher resolution than 640x480)

CTL+ALT Delete did NOT bring up Task Manager on any of the Boot Options.

Hitting shift key multiple times has no response.

other attempts at fixing;
BIOS settings
APIC = enabled
ACPI = enabled
QuickBoot = disabled

at command prompt:
bootrec /fixboot   = successful
bootrec /fixmbr   = successful


still can't boot in SafeMode.



Any other suggestions?

Thanks

Wow, Same problem! Tried everything before I even saw this post, nothing!

Mine's a bit worse, I hrqave a BlueScreenOfDeath when there is no BlackScreen.

The BSOD holds the IL not less or equal error with 0x0000000e7 or something like this....

 

Getting really tiresome here! It's a custom build, and I don't want to format it all. A real pain!

 

With the Low Res. I get to go in, but 2 secs after I see desktop, I get the BSOD with the IRQL error.

And if I dont get the BSOD, I get the BlackScreenOfDeath with NO visible or active pointer.

 

I think I have more than one driver failure.

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Hello Yaaser
Thank You for your response. I tried all Advanced Boot Options. 
Enable low-resolution video (640x480) yields a black screen with large active (movable) pointer.
Safe Mode = black screen with inactive (unable to move) pointer.
Safe Mode with command prompt = same as Safe Mode (no command prompt).
Last Known configurtion = black screen active pointer (higher resolution than 640x480)
Debugging Mode = black screen active pointer (higher resolution than 640x480)
Disable Driver Signature... = black screen active pointer (higher resolution than 640x480)

CTL+ALT Delete did NOT bring up Task Manager on any of the Boot Options.

Hitting shift key multiple times has no response.

other attempts at fixing;
BIOS settings
APIC = enabled
ACPI = enabled
QuickBoot = disabled

at command prompt:
bootrec /fixboot   = successful
bootrec /fixmbr   = successful


still can't boot in SafeMode.



Any other suggestions?

Thanks

Same thing happened after today's windows update.  Now i have a very expensive paper weight.  Need a fix as soon as possible.

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I had the same problem after changing my PC from Windows 7 32 bit to 64-bit. Everything worked fine until I installed all the backlog of updates and rebooted. The boot screen loads then the screen is black instead of showing the login screen. When you move the mouse a pointer appears but nothing else happens.

I  uninstalled the Catalyst Control Center graphics driver (for ATI Sapphire HD 6850), and downloaded the latest driver from the Sapphire website, checking specifically for the 64bit Windows 7 version of the drivers. (I had previously installed the driver from the CD included with the card, which did not mention being 32bit or 64bit, just Windows 7). Now everything is working fine.

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Hello, I am Ralph. I have aDell Dimension E521 w/AMD Athlon X2 64 with 3G RAM and 320G HDD, flat screen that came with Win Vista 32-bit and I upgraded to Win 7 32-bit. This was 2 months ago. But two days ago I was having a problem with my Adobe Reader X. I attempted to fix the program but couldn't d/l the file again. I the went to system restore to roll back to a restore point when I knew everything worked right. When the computer restarted I got a black screen with an active mouse cursor. I have tried to boot to safe mode (which I did successfully 3X) before I stumbled onto this discussion. I cannot boot to safe mode, I cannot boot to lo-res (640x480) because I still get the black screen w/active cursor. Would I be wise in getting a new video card and trying to reboot or would that cause problems beyond what I alresdy have?
Le` ralf

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Ralph, My situation exactly!  did you figure it out??? I'm frustrated beyond belief!  

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hi i have the same problem now, didanyone solve this?

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Hello rix1987.

 

It would be best to create a new thread for your issue due to the age of this thread.

 

This will ensure that there is no confusion between your issue and that of others.

 

Best regards,

Matthew_Ha

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