Windows 1903 Update

After updating to the Windows may 2019 version (1903), windows update won't update further any other drives. It shows the quoted message "We ran into a problem while connecting to the Windows Update service. We'll try to connect again later, or you can select Retry now". Kindly let me know how to get rid of this problem.

Thanks

 

Question Info


Last updated July 17, 2019 Views 97 Applies to:
Hi, Bhaskar_23

My name is Smith and I am an Independent Advisor. I would be happy to help you today.

Follow these steps:
Right click on Windows Start > Windows Powershell (Admin)

Type following (or copy and paste following) one by one and Enter

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

If this does not work, you can try to update manually

https://answers.microsoft.com/en-us/windows/for...

Hope this helps. Keep us posted on the status for further assistance.

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Hi Bhaskar

1
Click your Start Button, type winver and hit Enter

On the resulting dialog, what Version No. and build No. of Windows 10 are you running?

2
Open the Settings App (gear icon on your Start Menu)

Go to Update and Security - Windows Updates

What update(s) are showing as pending on your system?
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Hi Bhaskar_23
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try these options and then check for updates

1. Run Built-in & Guided Walk through Windows Update troubleshooter
Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

2. Windows Key+X > Windows Powershell (Admin)
Type following (or copy and paste following) one by one and Enter

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

3. Type following in Windows Start Search box (Cortana) and hit Enter %systemroot%\Logs\CBS > Rename CBS.Log to something else.
If it doesn't allow you to rename - Type services in Windows Start Search box > Click Services > Scroll down to find the Windows Modules Installer service and double-click on it > Set its startup type to Manual > Reboot your computer
Go to C:\Windows\Logs\CBS > Rename CBS.Log > Reboot your computer > Then go back into the Services App and set Windows Modules Installer Service back to Automatic Startup (Note CBS log files contain information about windows update, SFC etc)

(Source - https://partnersupport.microsoft.com/en-us/par_...)

Please report back me the results so that I can advise further steps if your problem is not solved.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 06:00 AM - 06:00 PM

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Hi Dave,

I'm using 1903 version number and 18362.175 is the build number

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Hi Vijay,

Thank you for your feedback. I tried all methods mentioned by you but still it shows the same result. I'm attaching the screenshot so, it could help you.

Thanks.

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Windows Key+R > Type services.msc and press Enter > Go to Windows Update service.
See if this is started. If not start it.
If yes, stop it and start it after few seconds and restart your computer.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 06:00 AM - 06:00 PM

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Hi Vijay,

Thank you for your feedback, but this method also didn't work.

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