windows 11 upgrade doesn't show up again once it is failed

Please use the PCHealth app to check if your devices are compatible with Windows 11.

If the device is compatible, use the Windows 11 23H2 ISO to upgrade to Windows 11.

If the setup doesn't succeed, share the following setup log file on OneDrive/Dropbox and post the link here:

C:\$WINDOWS.~BT\Sources\Panther\setupact.log

(How-To: Share OneDrive files and folders - Microsoft Support)

Hi Ramesh,

Thanks for taking your time.

We have many devices successfully upgraded of same model. The failed ones are due to app compatibility/driver upgrade issues.

I have uninstalled the faulty drivers from the system and try to upgrade again. However when go to settings and click on check for updates it shows it is up to date. I need to know how can I trigger the feature update on the clients again.

Hi,

Please see the section "How to manually refresh Windows 11 eligibility assessment" in the following link. Ignore the page title.

Refreshing the assessment might make Windows 11 available via Windows Update. Ref: https://answers.microsoft.com/en-us/windows/forum/all/windows-11-updates/803c7e02-7599-4217-bfed-b7a6a304c337

Hi Ramesh,

I have tried the above steps, but unfortunately it didn't help.

I have tried the above steps, but unfortunately it didn't help.

Hi sumanis,

As far as I know, that's the only way to refresh the assessment. Maybe the assessment found a hardblock (driver, hardware, or software incompatibility) on some systems.

I have uninstalled the faulty drivers from the system and try to upgrade again. However when go to settings and click on check for updates it shows it is up to date.

You can download the ISO and run an in-place upgrade on those systems. If the upgrade fails, share the following setup log file on OneDrive/Dropbox and post the link here:

C:\$WINDOWS.~BT\Sources\Panther\setupact.log

(How-To: Share OneDrive files and folders - Microsoft Support)

Hi Ramesh,

As I said earlier, there was a hard block by couple of drivers, which I have already uninstalled. After that when I run the check for updates, it never shows the feature update again on the system.

Ok. You could try the following setup switch:

setup.exe /compat Scanonly

Additional hardblocks (not necessarily drivers), if any, will be shown in the setupact.log file.

(From Windows Setup Command-Line Options | Microsoft Learn)

Windows Setup runs through compatibility scans, and then exits (without completing the installation) with an exit code to indicate if any compatibility concerns are present. Windows Setup will return 0xC1900210 if no concerns are found. Windows Setup will return 0xC1900208 if compatibility concerns are found.

Or, you may send feedback to MS via the Feedback Hub (Win + F.)

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The assessment results run by launching the "Microsoft Compatibility Appraiser" scheduled task are stored in the following registry key:

(NI23H2 is for Windows 11 version 23H2 compatibility.)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\CompatMarkers\NI22H2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\CompatMarkers\NI23H2

In the right pane, check if any entry is set to 1. If so, it's a hardblock.

Hi Ramesh,

I have checked it, I don't see any entry value set 1 all are set 0

Hi sumanis,

I guess the only option now is to upgrade to Windows 11 ISO.

Maybe you can send your feedback to MSFT via the Feedback Hub (Win + F).

I am trying to upgrade using windows 11 Assistant and it fails with error code 0x8007042b during pre-OOBE phase. I have renamed software distribution folder, checked windows system file corruptions. None of them helped. Any idea on this?