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Windows 11 update - router USB drive not found

Router USB device has disappeared from network- cannot re connect - ok on other devices

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Hi Bill,

I am Dave, I will help you with this.

The best first option is to uninstall that device form Device Manager, then go to the support page for that USB dongle on the manufactures website, then from there, download and install the latest version of the device drivers they provide.
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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi the usb drive is connected to a speedport router if I remove from the router and connect to the pc it’s fine / the drive is visible to apple devices. It was working fine last week until windows updated

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Hi Bill,

I understand now, it is network USB drive storage, is that correct?

If you open File Explorer, then go to Network, are you unable to see that dive there?
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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No it’s not there - have tried add a as new network location - the computer sees the NAS drive on the network but not the usb hard drive attached to the router

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Hi Bill,

Try the steps provided by Vanessa on this thread:

https://answers.microsoft.com/en-us/windows/for...
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Thanks - is that applicable for windows 11?

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Hi Bill,

Rest assured, those steps are applicable to Windows 11 also.
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Thanks - will give it a try

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Hi Bill, glad to help!
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Yes that’s found the drive - will see if I can map it as a network drive

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Last updated May 13, 2024 Views 733 Applies to: