Dear Microsoft Support,
I am experiencing a persistent issue with Windows Update on my Windows 11 (Version 24H2) system. The cumulative update KB5051987 (2025-02 Cumulative Update for Windows 11 Version 24H2 for x64 based Systems) is failing to install with error code 0x800f0982, even though it was previously installed successfully.
Problem Details:
The update KB5051987 was previously installed successfully, but Windows Update repeatedly attempts to reinstall it.
The installation fails with the error code 0x800f0982.
I am unable to pause updates due to the system indicating this is an important security update.
Troubleshooting Steps Already Taken:
I have already performed the following troubleshooting steps without success:
Cleared the Windows Update cache.
Restarted the Windows Update service.
Run the Windows Update troubleshooter.
Performed an SFC /scannow scan.(And the scan showed no signs of corruption or error)
Performed a DISM health check (DISM /Online /Cleanup-Image /RestoreHealth).(Everything was healthy)
System Information:
Operating System: Windows 11 Version 24H2
Error Code: 0x800f0982
Update: KB5051987
Here's some screenshots:
Screenshot of update installation error
I am seeking assistance to resolve this issue and prevent the update from repeatedly failing. It is crucial to note that this update was previously installed successfully, and I am unsure why it is attempting to reinstall and failing. Please advise on further troubleshooting steps or provide a solution to this problem.
Thank you for your time and assistance.
