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WINDOWS 11 PRO COULD NOT LOAD PROFILE

WE'RE USING WINDOWS 11 PRO FOR WORKSTATION, OS BUILD 22631.4541. TODAY AS WE LOGGED IN & IT SHOWS MESSAGE " WE CAN'T SIGN IN TO YOUR ACCOUNT " SCREEN, ON DESKTOP WE'VE LOST ALL OUR FILES, ALL NETWORKS CONNECTION (ACTING NEW USER JUST ADDED), WE'VE UPDATED WINDOWS, NO HELP. ON THE MESSAGE SCREEN SAYING " THIS PROBLEM CAN OFTEN BE FIXED BY SIGNING OUT OF YOUR ACCOUNT AND SIGNING BACK IN, IF YOU DON'T SIGN OUT NOW, ANY FILE YOU CREATE OR CHANGES YOU MAKE WILL BE LOST ", WE SIGNED OUT COUPLE OF TIMES BUT STILL THE SAME. WE DO NEED HELP HERE, WE TRYING TO CALL MICROSOFT SUPPORT BUT NOT SUCCEED. THANKS

Hi Kevin,

This looks to be a typical user profile corruption issue, and you were being signed into a temp user profile.

When your user profile is corrupted, it will not load correctly. Sometimes it can be also due to your C drive has low free space, then the user profile will not load at all.

While you are in the temp user, can you launch File Explorer, go to This PC, go to C:\Users\your username folder, then go to folders such as Desktop, Documents, etc, do you see your files?

If so, do NOT move them to your temp user profile as it will not save anything when you restart. Instead, try to move them out to an external drive. Then restart the computer and see if Windows would load - if it is due to low space, this could help.

Otherwise you might want to consider a reset.
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Last updated March 26, 2025 Views 124 Applies to: