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Windows 11 Media Player Not Playing Video

Windows 11 Media Player not playing video only audio after latest Windows 11 updates for the last few months and there's no Windows update to fix this problem even after a few months and many feedback of this problem.

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Hi ,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Have you tried the solutions provided in the link below:
https://learn.microsoft.com/en-us/troubleshoot/...
Sincerely,

Dyari Barham
Independent Advisor & Microsoft Community Member

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Yes and I have all codecs installed, it doesn't even play video of simple mp4 codec only the audio. This problem is only with the new Windows 11 Media Player all other players including the legacy Windows Media Player have no issues. And it worked fine until some Windows update or app update in Windows app store that broke it. The same problem with Movies & TV app, as I understand that this problem comes from that Microsoft eliminated the ability of Movies & TV app for playing video files and restricted it only for playing purchased movies and TV shows by removing all codecs from the Movies and TV app to restrict it should only play purchased from within the Movies & TV app so along also removed all codecs from the Media Player.

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Thanks for updating me.

Kindly ensure Video Enhancement is disabled. Go to Settings > Apps > Video Playback > Turn off “Process video automatically to enhance it (depends on your device hardware).

If you have tried the provided troubleshooting steps and you are assured the issue starts occurring after the latest update, I suggest submitting feedback to Microsoft developers to work on it since it is not a known issue:
https://learn.microsoft.com/en-us/windows/relea...

Press Windows key + F to open the Feedback hub app and submit feedback.
Sincerely,

Dyari Barham
Independent Advisor & Microsoft Community Member

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I found the cause of the problem and eventually solved it. I have two graphics drivers on my system and when I changed it to Invidia there was no problem only when I set it to Intel Iris and I remembered that a while ago installation of intel drivers got interrupted while in process so I reinstalled the Intel iris graphic drivers and it got fixed

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See, here's the thing. It is telling me to go to tools and allow Codecs. I should not have to be a developer to use a laptop! This is why Apple is kicking Microsoft's computer butt. I have all Apple products but I am clinging to my PC laptop. I hope it's not time for me to switch that too. Sad face.

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That's a big problem I have same issue and still no solution. denying it exist doesn't help. I'm an intel NUC. Ubuntu on the same system beautiful. lol, You have the market

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Ubuntu too, Beautiful. They are losing ground every day. Seems like they fix one thing and total another.

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Last updated April 17, 2025 Views 320 Applies to: