Windows 11 Mail App not syncing with my exchange account and pop up of "are you trying to add update or remove your email account" continues to come up

Delete all the Win 11 Mail app accounts, re-start the PC, once fully loaded add only the outlook.com mail account, and test mail, does that all function correctely?

Under the win11 mail app there are no advanced settings it uses auto setup to add the mail account

There is an advanced setup in the Windows 11 Mail app. Operators who use exchange active sync provide instructions how to setup in Windows 10 and 11 which is the same instructions. Windows 10 works fine, has for many years and still is on my Surface Pro 6. On Windows 11 it always gets hung up asking if you are adding an account. When you respond, the File Picker UI disappears to your task bar and stays open. With each boot or launch of the mail app you are asked again with another window that stays open. It seems as though it never properly processes your response.

Mail app works fine with outlook email address and other accounts. Does not work for the one EAS account which is REQUIRED in my case. I wish I never installed Windows 11, I can't imagine anyone liking it. Is not productive for the workplace at all.

If someone has found a solution, please post.

The reason why your Microsoft Exchange doesn't sync anymore is because Microsoft has disabled the Sync for the "Exchange ActiveSync" option in Windows 11 Mail. This is probably to encourage you to buy their Microsoft 365 subscription to force you to use Outlook.

As an alternative, you will need to use POP or IMAP to get sync working.

1. Delete the Windows 11 Mail Account.

2. Then in the Mail app, click on "Add account".

3. A popup with a list of common mail site appears. Click on Advanced setup.

4. You'll see 2 options, click on "Internet email"

5. Then fill out the required credentials for your POP or IMAP settings.

6. After clicking SignIn, you will be presented with the mail settings. And you'll see sync enabled automatically.

typical M$ doing

Hi Generic Generic, where can I find that information?.. I have this issue too but I need to know If MS has disable the syn for Exchange Active Sync. Somebody knows if this is true and where can I find this?

Regards!... and thank you in advice!

Microsoft confirmed this with me in a support chat. No fix yet or planned.

Does anyone know if there's a way to bug report or upvote it?

You would think if Microsoft was eliminating the feature, they'd remove the ability to add new accounts.

In addition - if you HAVE this configured on Windows 10 mail, and then in-place upgrade your machine to Windows 11 mail, the existing accounts still work (tested!). Only adding new accounts under Windows 11 is broken.

And I know this won't help everyone, but the workaround for me was to use Outlook 365/201X/202X to connect to my Exchange server accounts - that still works fine for me even under Windows 11.

Thanks. I did not upgrade my machine but purchased a new PC with Win 11 so all accounts on setup were "new." I also don't subscribe to 365. Glad you were able to get it running. Microsoft is a real disappointment on this issue.

All -

For what it's worth, this issue seems to be completely resolved with 22H2. I was able to add my EAS accounts for my onprem Exchange server, and everything just worked!

Glen

what is 22H2