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windows 11 / Lenovo IdeaPad Cannot find Fingerprint scanner compatible with Windows Hello

These options have not worked since I bought my laptop

Hi, I am Dave, I will help you with this.

The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop.
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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi Dave,

I have re-installed the version and checked for BIOS updates and, unfortunately it hasn't worked and it looks exactly the same.

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Right click your Start Button and open Device Manager

Please provide a screenshot of that dwindow.
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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Here you go

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Thank you for the screenshot, all device drivers are correctly installed, since the fingerprint scanner has never worked correctly on your laptop since you go it, most likely, there is a hardware issue, it would be best to contact Lenovo support directly on their website, they may need to provide you with a replacement device.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Thank you for your help Dave.

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Glad to help!
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Last updated January 25, 2025 Views 3,592 Applies to: