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Windows 11 laptop is BSOD'ing on boot

For once this isn't a me issue, but one from one of my friends.

What I know:
The laptop is a HP Pavilion, with a Ryzen CPU and a Radeon dGPU.
The stop code is MEMORY_MANAGEMENT, with no file labelled at fault, however I have already confirmed that there is no hardware issue. BIOS Diagnostics testing returned all components passed all tests.

All I know of what he did, was that he was 'cleaning up files'.

What I've already done:
chkdsk /f: Said it fixed something, did not fix the BSOD.
sfc /scannow: Same as chkdsk /f.
I've ran the onboard diagnostics.
We attempted to reset while keeping files, but it refused to work.

FAST EDIT: We also tried startup options. Safe mode does NOT change anything, and enabling bootlogging does nothing. We think that it fails so early that ntbtlog.txt isn't formed. (Viewed with an Ubuntu 22.04 LTS Live USB)

What I currently have available:
Multiple USB Drives (currently: storage, Win11 23H2 Installer, Arch Linux Installer)
Windows 11 and Ubuntu Cinnamon
An external DVD drive (I also have a Win11 recovery 52x CD but it didn't fully boot, not sure the quality of the drive).


I'd like to get this laptop back to my friend soon, so any help would be appreciated.

Hi, I am Dave, I will help you with this.

If none of the options, including Safe Mode, system Restore and a Windows reset are working for you, then you would need to boot the PC from your Windows 11 23H2 USB and rather than installing Windows, select 'Repair This Computer' and try the recovery options on that bootable USB, if those also fail, really the only option would be to clean install Windows from that USB.
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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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I have the laptop now, what good commands in command prompt would be useful? I’d rather not sacrifice any of their data if possible, but if I have to I’ll run some GParted magic and get them a working version of windows, moving all of the data over later.

-your local polygon man
(I am in no way qualified to give advice, I just really like helping people, even if I think of the weirdest things that could be happening.)

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Sorry, I was offline, how are you proceeding with this problem now?
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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I have already wiped the drive and reinstalled the OS.

It fixed the problem.

-your local polygon man
(I am in no way qualified to give advice, I just really like helping people, even if I think of the weirdest things that could be happening.)

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That is great news, I am glad you found a solution, great troubleshooting.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Question Info

Last updated April 16, 2025 Views 27 Applies to: