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Windows 11 KB5014697 not installing with error 0x80073701 (solved!)

Anonymous
Jun 19, 2022, 5:12 PM

I tried alot of methods to fix this but none of them worked. i tried resetting windows update, chkdsk /f sfc /scannow dism startcomponentcleanup dism scan health dism restore health dism checkhealth i tried this bat file here: SC config trustedinstaller start=auto

net stop bits

net stop wuauserv

net stop msiserver

net stop cryptsvc

net stop appidsvc

Ren %Systemroot%\SoftwareDistribution SoftwareDistribution.old

Ren %Systemroot%\System32\catroot2 catroot2.old

regsvr32.exe /s atl.dll

regsvr32.exe /s urlmon.dll

regsvr32.exe /s mshtml.dll

netsh winsock reset

netsh winsock reset proxy

rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

dism /Online /Cleanup-image /ScanHealth

dism /Online /Cleanup-image /CheckHealth

dism /Online /Cleanup-image /RestoreHealth

dism /Online /Cleanup-image /StartComponentCleanup

Sfc /ScanNow

net start bits

net start wuauserv

net start msiserver

net start cryptsvc

net start appidsvc i restarted my pc after but still didnt work after that if you need cbs log it is here : https://www.mediafire.com/file/zf54pvavfntpk0a/CBS.log/file

Windows for home | Windows 11 | Windows update

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  1. John DeV 130.7K Reputation points Independent Advisor
    Jun 19, 2022, 5:43 PM

    Hello Ace_949,

    Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Please let me know if you have tried the methods below.

    **Run the Windows Update Troubleshooter

    https://support.microsoft.com/en-us/windows/win...

    **Make sure Windows Update and Background Intelligent Transfer services are available and running.

    Press Windows key+R to open Run then type: services.msc

    Press Enter to open Services app

    Double-click Background Intelligent Transfer Service.

    If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

    Double-click Windows Update.

    If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

    If the issue still persists, Please try performing an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

    https://answers.microsoft.com/en-us/windows/for...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    5 people found this answer helpful.
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  2. Anonymous
    Jun 20, 2022, 1:46 AM

    Thanks, my computer is backing up now and I hope this works when its done backing up

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  3. Anonymous
    Jun 20, 2022, 2:11 AM

    This worked! I had tried doing an In-Place upgrade before the other steps you have included here .. and it also failed. But after turning on BITS and Windows Update via Services ... it has finally worked! There are literally hundreds of websites and youtube videos on how to fix this problem (Windows 11 KB5014697 not installing with error 0x80073701) ... and this finally worked. Thank you JohnDeV!

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  4. John DeV 130.7K Reputation points Independent Advisor
    Jun 20, 2022, 3:28 AM

    Hello Ace_949,

    You're welcome. Please let me know how it goes.

    Kind regards,

    John DeV

    Independent Advisor

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  5. Anonymous
    Jun 20, 2022, 11:39 PM

    Thanks, it worked!

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