Hi again -
I'll give you the fixes which work best for headset problems which we see a lot of here:
First try the steps here:
https://www.nextpit.com/how-to-solve-common-blu...
https://www.maketecheasier.com/fix-headphones-n...
https://www.windowscentral.com/setting-your-hea...
https://www.lifewire.com/fix-headphones-not-wor...
https://www.thewindowsclub.com/headphones-not-w... (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)
https://audiomav.com/why-do-my-bluetooth-headph...
https://merabheja.com/fix-no-speakers-or-headph...
https://troubleshooter.xyz/wiki/fix-headphones-...
Go to Settings > Devices > Autoplay to look for the device and change the default behavior in it's Dropdown Menu.
Right click Volume icon in System Tray at right end of task bar, Open Sounds Settings, in dropdown menus at top make sure Headphones are selected and Connected for both Playback and Recording Default Devices.
If not again right click Volume icon in System Tray to choose Troubleshoot sound problems.
See all ways (including manufacturer-specific) to re-enable the "Which device did you plug in" popup which can solve headset issues:
https://windowsreport.com/you-just-plugged-unpl... (avoid ad links)
https://h30434.www3.hp.com/t5/Notebook-Audio/En...
https://forums.tomshardware.com/threads/how-do-...
https://www.dell.com/community/Windows-10/How-g...
https://answers.microsoft.com/en-us/windows/for...
Go to the Device Manager reached by right clicking the Start button, choose Sound controller device, on Driver tab choose Roll back or Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.
Do the same for the headset device and/or it's microphone.
Update the Sound driver from the PC or Device maker's Support downloads web page. While there also check that the Chipset, BIOS, Display, USB, Network and all other drivers are the most current.
Sometimes it helps to unpair or disconnect all other Bluetooth devices from the PC in Bluetooth settings, then try again to connect the headset.
I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.
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