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Windows 11 installed system. Files disappeared from my physical drive d:. I am not sure if something also lost form c: drive!

It could be a month ago, my laptop suddenly restarted and and before the windows loading some kind of process happened and I could not understand why? Today I am very suspect about my file lost over my d: dive ( physical drive not ssd) caused after that restart. I am so worried to lose my files over my d drive where all my work files taking place. I have to mention the I have lost several files on my d drive and there were not all under same folder! but all in D drive. My C drive where my windows running is a SSD drive. I am not sure if something also lost form c: drive since I was not backing up any files to c: drive (SSD)!

I need an urgent help to figure out the problem and recover all my files at my D drive.

I look forward to hearing from you

Regards,

Z.C. VOLKAN

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Is D:\ an internal or external usb drive?

Is Office 365 installed/activated?

Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

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Hi Z.C. VOLKAN,

I am Dave, I will help you with this.

Your description sounds like a disk checking operation was performed on the D drive, and that may have found and deleted corrupt files.

Click the link below to download a small free utility called Treesize.

https://www.microsoft.com/en-us/p/treesize-free...

Very Important - to run TreeSize, you must right click its icon and choose Run as Administrator.

Please provide a screenshot of your D drive in that TreeSize utility, so I can see your hard drive and work out where that space is being used and if there is an underlying problem.
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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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d:\ is internal physical hard drive. No activated office 356 only office 2013 activated

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ImageImage

Thanks for the help. It remind me after seeing the scan records, I had access problem with some of the files I have been looking for too.

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I would also like to show a search result of my file. Please pay attention of the to the last 2 rows of the search result.

I have managed to find the file because I backup the file at cloud therefore do not pay attention the first 3 row of my search results. First 3 results showing my recent downloaded backup files from cloud.

Image

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Hi Z.C. VOLKAN,

1
In your last screenshot (The Search) there is only one copy of that file, that is in the downloads folders, the other entries are just shortcuts.

But those shortcuts indicate that file was saved into the AppData folder in you user folder on the C drive.

2
The TreeSize application was not run as Administrator, that is why there are errors, please right click the TreeSize icon and select 'Run as Administrator' then please provide another screenshot.
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi Dave ,

Sorry this as you were asking one with d:\

Image

In case you want to see the c:\ this is it :

Image

Thanks

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Z.C. VOLKAN

Thank you for the screenshot, there was a disk checking process run on that drive, see the Found.000 folder, the check found 318.7MB of corrupt files and they were deleted, the bits of those files are in that folder, but they will not be recoverable, they were too corrupt.

To stop this happening in the future, the best option is to fix the drive.

Click the power button on your Start Menu
Press the Shift Key and click Restart
Your PC will boot into the Windows Recovery Environment
Go to Troubleshoot - Advanced Options - Command Prompt

Type this command and press Enter:

chkdsk D: /f /r

When that command completes, restart your Pc
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Dear Dave,

I am so gratefully for your help. I would like to as you a last question regarding to something quite unusual too. When I create a new file at my rater c or d drive the file become invisible at window screen I need to press F5 to see the saved file over win11 file browser. I wonder if there is any other problem causing this? If I need to honest I do regret to get my update to win11 from win10. Unfortunately win11 is flashing the screen a kind of crashing happening once in a month... Is the any suggestion for to fix it of can you give educated guess?

I would like to take this opportunity and thanks for your help,

Regards,

Z.C. VOLKAN

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Hi Z.C. VOLKAN

Explorer not updating it a known bug in Windows 11 and 10, it can have many causes, it may be corruption in Quick Access or even the video card device driver.

Have you installed version 22h2 of Windows 11 that was released two days ago, I find it to be very stable.
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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Last updated January 17, 2025 Views 534 Applies to: