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Windows 11 does not go to sleep

I am having an issue with Windows 11 where it will not go to sleep. When I click on Sleep in the start menu the monitors will shut off but the PC will never to go sleep. Then when I wiggle the mouse the monitors will turn back on but are still at my desktop instead of the lock screen. The PC will also refuse to sleep after the designated idle time.

I did a "powercfg -requests" command in the terminal and got the following info.

SYSTEM:

[PROCESS] \Device\HarddiskVolume2\Windows\explorer.exe

AWAYMODE:

[PROCESS] \Device\HarddiskVolume2\Windows\explorer.exe

Thinking that a service may be causing this I pulled up System Configuration and Disabled all of the services and rebooted. This caused the sleep issue to go away. So through the process of elimination I was able to determine that the service that is responsible for this sleep issue is "Windows Management Instrumentation". So currently I have this service disabled and the Sleep function is working without issues.

Can I please get some advise on how to fix this WMI service so sleep mode can function when this service is enabled? And also in case I don't find a resolution, what exactly does this WMI service do, and what issues will I have by having this service disabled?

Please let me know if I can run any further tests to gather more info.

Thanks

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Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

This problem actually occurs when there is a problem with your power options, kindly follow the steps below and I hope this helps.

Method 1. Restore default power options

-Press Windows key + R then type:
powercfg -restoredefaultschemes

-Restart PC and check.

Method 2. Run power Troubleshooter

- Press Windows key + R then type:

msdt.exe /id PowerDiagnostic

- Click OK then follow the prompt to run the power troubleshooter
-Restart the device after

Method 3.

Open Control Panel> Click Hardware and Sound > Click Power Options> then click Choose what the power buttons do > Click Change settings that are currently unavailable> Check Sleep (or uncheck then check it again)

Click Save Changes then restart.

Method 4. Do clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

- In the search box on the taskbar, type MSConfig and select System Configuration from the results.

- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.

- On the Startup tab of System Configuration, select Open Task Manager.

- Under Startup in Task Manager, for each startup item, select the item and then select Disable.

- Close Task Manager.

- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/topic/how-t...



Let me know how does it go and I hope that helps.

Bernard
Independent Advisor

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Hi Lester, thanks for replying.

I did methods 1-3 without success.

I had already done method 4 as previously stated. The service in System Configuration that is causing this sleep issue is "Windows Management Instrumentation" If I leave this service disabled, Sleep works without issues. Do you have any advise on how to fix this service?

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I got you thanks, If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

You may follow the steps from this link:
https://answers.microsoft.com/en-us/windows/for...

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Thanks again for the advise. I did what was suggested and did a in-place upgrade and it did not fix the problem. I did however find that hibernation is not effected so I guess I will just use hibernate instead of sleep until I can find another possible solution.

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Yes sure thanks.

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My laptop won't sleep if it is plugged in.Pc will sleep if i press the power button, or by closing the lid or by clicking sleep in start. There is no problem. But it won't automatically sleep. Laptop turn off the display after some time but it won't sleep(hdd indication is on and it's not blinking like it is in sleep). Because it is not in sleep i can't wake it .The only option is to forcefully shutdown pc by power button. But there is no such problem while using it on battery, it work perfectly fine.

I have tried many ways like reinstalling driver,restoring default batter option,turned of sharing and streaming etc but it didn't fix the issue. The issue didn't fixed even after a complete reset and upgradation to win 11.

How can I fix this issue ?😕

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Same - my desktop won't sleep either. It just keeps showing the log-in screen

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If you have a wireless mouse installed, this was what was causing my problem. Solution:

1. Going to Bluetooth and Devices

2. Scroll down to USB devices

3. Turn Off USB Battery Saver

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If you want to lock it use the lock by clicking on Start and your user name. See example image below.

Sleep/Standby Standby Definition (techterms.com)

H. E. W.

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I’ll try that and let you know if it works.

Thanks,

J

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Last updated January 17, 2025 Views 40,953 Applies to: