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Windows 11 Crashing Intermittently

I've updated all bios, drivers, and done a fresh full clean install of windows 11. Only recent change was installing a new M.2 SSD (Samsung Pro 990 1TB). Computer hardware has never had this issue prior to the new SSD.

Samsung magician shows no errors when scanning the drive, I have tried full performance mode with additional over provisioning but have heard some stories of this causing issues, so I went back to standard mode which doesn't use overprovisioning.

I've attached a google drive folder upload of my event viewer logs, a windows memory diagnostic log, and all of the recent mini dump files for review.



I have done a fresh full reinstall of my video driver, and I am not sure if it happens outside of gaming, but I am playing a game when it has happened thus far. It happens every few hours.

Reliability History seems to point to sudden power failure, and leads me to believe it could be TPM related. I've fully reset bios to default settings, tried with and without XMP, and reset the TPM from the windows side in settings (cleared).

Honestly super annoying and would appreciated any help in identifying the source of the random crashing.

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Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to help, upon analyzing and checking the DMP files, the error you have is amdkmdag.sys, this is your AMD Graphics driver, in this case, we need to run a clean installation of the AMD driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

Step 1. Completely uninstall the AMD GPU Driver using the steps from this link:
https://www.amd.com/en/resources/support-articl...

Step 2. Reinstall the AMD Graphics driver using the steps from the link below:
Install AMD Radeon and automatically detect the AMD driver:
https://www.amd.com/en/resources/support-articl...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additional note: If the issue persists, and since you have reinstalled Windows, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.


Let me know how it goes and I hope that helps.

Bernard

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Hey, I had just done a full factory reset reinstall of the GPU driver and haven't had any crashing since for a whole day of gaming.

I will do a full uninstall and reinstall if it happens again and report back but thanks for helping me identify the main problem! I think we're good to go!

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You are always welcome and I'm glad it is now working fine.

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Last updated April 16, 2025 Views 24 Applies to: