windows 11 activation issue

hi i bought a digital copy of windows 11 oem from now egg too me to the tool to install and some where in the install i downloaded windows pro instead and now my key will not work is there a way i can down load the correct version of windows 11 and be able to use the key i just bought yesterday i do not want pro i do not under stand how this happend i just built my pc and have been having nothing but driver issues and now this on top of all of that i spoke so somone on new egg about it they said they reached out to microsoft but after determing that i installed the wrong verison they last night they have not given me any more instruction and i can not reach them today for some reason?

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Hello,

Where did you download your Windows Pro? There's no simple way to downgrade from Pro to Home. You have to do a clean install.

I will include the instruction below. Please know that the installation media itself doesn't determine pro or home, but during the installation, you should be asked to select edition. Make sure you select Home then.

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Video tutorial is available here: https://www.microsoft.com/en-us/windowsinsider/... (This link is only available in English unfortunately, please use the browser translation if need to).

To perform a clean installation of Windows 11 using the Windows Media Creation Tool. You do need to get access to another computer so you can download the Windows installation files into a flash drive, then use the flash drive to help your computer. Hopefully you have a spare computer, or you can have friend or family help you.

The following steps should be done on a working Windows computer:

Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/software-download/win... click on the "download now" button under "Create Windows 11 Installation Media"

Run the tool and select "Create installation media for another PC."

Choose "USB flash drive" as the media to use for the installation and select "Next."

Connect a USB flash drive with at least 8 GB of free space to your computer.

Select the USB flash drive you want to use, and then select "Next."

The tool will then download the required files and create the installation media.
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Now these steps will  be done on your problematic computer:

Go to the computer's BIOS boot menu to have it boot from the USB drive.

Follow the on-screen instructions to install Windows 11, making sure to choose "Custom install" and select the option to delete all existing partitions.

Once the installation is complete, you'll have a clean installation of Windows 11 on your computer.
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Last updated January 26, 2025 Views 2 Applies to: