Hello Justin,
Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 Family.
To be able to assist you better, provide us a few more details on the below questions.
- How did you upgrade to Windows 10?
- Did you use a Microsoft Account or a Local Account to access the computer?
- Did you check with the computer manufacturer if they support Windows 10 drivers for the mentioned make and model of the laptop ?
From, the description of the last update, I understand that the User Profile is corrupt. There is another chance which is a delay in reading your profile files due to Antivirus scan or something else during boot up. Usually after typing your user name and
password, Windows tries to read and load your profile, if it gets corrupted or delay in reading, Windows will load with temp profile to give temporary access on the computer.
So if you tried to log on to Windows and received an error message telling you that your user profile might be corrupted, you can try to repair it. You will need to create a new profile, and then copy the files from the existing profile to the new one.
Follow the below steps and check with the results.
Step A. Creating a new user account
1. In the Search Bar type
cmd.
2. Now, Right-click on
cmd.exe from the result and select Run As Administrator.
3. User Account Control or UAC dialog box will appear, click on
Yes.
4. Type
net user username password /add
[Replace ‘username’ and ‘password’ with your desired username and password]
Step B. Copying old files to newly created User Profile
1. Go to
C:\Users\(Your-Corrupted-Profile-Name)\
2. Copy all files except three files :
NtUser.dat
NtUser.ini
NtUser.log
3. Go to
C:\Users\(New-User-Profile-name)\
4. Paste all those copied files here.
Kindly keep us posted with the status of the issue. If it still persists, feel free to write to us and we would be happy to help you.
Thank You.