windows 10 won't start up once it goes into sleep mode

I saw some related threads but no solution.  My PC goes to sleep mode and won't turn back on.  I have to do a cold boot to restart.    It only started happening after I installed windows 10 few weeks ago.  Very frustrating.  Did anyone find the solution?  Have HP Pavilion i5.

Hi Ajit,

 

Thank you for posting on Microsoft Community. We appreciate your interest in Windows 10.

 

Try the method below and check if the issue is resolved.

 

Method 1: Power options.

Step 1: Go to settings by typing Settings in the search bar next to Start button.

Step 2: Select System from the options displayed on the screen.

Step 3: Select Power & sleep from the left side panel.

Step 4: Select Never in the drop down bar under Sleep option.

 

If the issue still persist, try the following method.

 

Method 2: Run power troubleshooter.

Step 1: Press Windows +R key on the keyboard.

Step 2: Type troubleshooting in the pop-up box and press Enter.

Step 3: Click System and Security on left panel.

Step 4: Click Power, new window will popup.

Step 5: Follow the on screen instructions.

If the issue is not resolved, try the method below.

Method 3: Clean Boot.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.


Following is a link to perform a Clean Boot:

https://support.microsoft.com/en-us/kb/929135


Note:
Start the computer in normal mode refer the section, How to reset the computer to start normally after clean boot troubleshooting from the link above.

Also refer to the article from the following link on Power plans: frequently asked questions (Applies to Windows 10 also):

http://windows.microsoft.com/en-us/windows/power-plans-faq#1TC=windows-8

 

Hope this helps!
 
Get back to us if you have queries regarding Windows, we will be happy to help you.
 
Thank you,
Microsoft Community.

 

4 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I found that disconnecting the keyboard and mouse will allow my desktop computer to boot normally.  And if you have a blue tooth key board use it to log in.  Check for virus and reset power and sleep settings.

Malwarebytes found this.  "$RX0E1KU.exe"

6 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

 

Glad to know you have resolved the issue on your own.

 

We appreciate the assistance from your behalf on the above issue. Contributing resolution regarding any Windows related query is always welcome in Communities forum.

 

Thank you.

 

 

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 1, 2024 Views 10,390 Applies to: