Windows 10: Wireless logitech keyboard and mouse lags intermittently suddenly.

Original Title: Wireless logitech keyboard and mouse lags intermittently suddenly

Have had Logitech M185 mouse and K270 keyboard for years and got a HP preinstalled Windows 10 PC this past Christmas w/o any issues until yesterday.

I noticed huge lag in keyboard responsiveness and then slight lag with mouse. Ended up replacing with fresh batteries to no avail.

Then switched USB from hub to PC itself and 2 USB ports, resinstalled drivers (even though it said everything working well). Noticed that some of the things I did made it work temporarily and then sometimes mouse worked but keyboard not at all.

Tried to restore Windows 10 OS to last month when everything worked well but took forever and I had to leave but my wife says screen says it failed.

Using corded mouse/keyboard without any issues (had to use to restore/log in during multiple restarts, etc).

Any thoughts or suggestions? I have not installed anything lately although Windows updates itself along with a few other programs. Working well for almost 5 months. 

 

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Last updated November 20, 2019 Views 103,851 Applies to:

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Hi Jack,

 

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

 

This issue might occur if mouse and keyboard driver is corrupt.

 

I suggest you to follow the methods below to run hardware troubleshooter. Also update mouse driver and keyboard.

  

Method 1: I suggest you to perform the Hardware and Devices troubleshooter. Check if it helps.

1. Click on Search bar.

2. Type “Troubleshooting” without the quotes and click on Troubleshooting.

3. Click on View All on the left panel of the screen.

4. Click on Hardware and Devices.

5. Click on Next and follow the prompts to run the troubleshooter.

If the issue still persist, refer to the below method.

Method 2: I recommend you to update the latest driver for mouse and keyboard.

1. Press Windows Key + R Key.
2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
3. Expand Keyboards. Also expand Mice and other pointing devices.
4. Right click on the drivers and click on Update Driver Software.

5. Follow the instruction to update the driver.

 

 

Please get back to us with an update on issue with using mouse and keyboard, we will be happy to help.

 

Thank you.

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I will try to but to clarify:

my wireless keyboard/mouse are not working currently so to do Method 1, I have my wired mouse/keyboard plugged in. Logitech USB receiver is in wireless hub.

I obviously can't do anything without working mouse/keyboard.

When restarting without wired mouse/keyboard, there's some kind of keyboard error.

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I used wired to restart and plugged USB receiver directly into PC instead of hub and it's working now.

However, in the past day or two I was able to get it to work again, only to have the insufferable lag return.

I tried restoring PC to a month ago but it failed after a long time. Right now everything does seem to be working properly

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Hi Jack,

Thank you for your response with the current status of the issue.

Glad to know to that you are able to resolve the issue. Appreciate your efforts.

Thank you for sharing your valuable information regarding the issue. It might help other community members in resolving similar issues.

Let us know if you need further assistance on Windows related issues and we will be glad to help.

Thank you.

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The fix METHOD 1 worked.

Method 1: I suggest you to perform the Hardware and Devices troubleshooter. Check if it helps.

1. Click on Search bar.

2. Type “Troubleshooting” without the quotes and click on Troubleshooting.

3. Click on View All on the left panel of the screen.

4. Click on Hardware and Devices.

5. Click on Next and follow the prompts to run the troubleshooter.

If the issue still persist, refer to the below method.

However, within 24hr the lag in the keyboard came back. I did the same thing and it's now working. Is there a more permanent fix? This if very frustrating. I do have my wired keyboard nearby too but since it works for awhile, this is obviously a driver issue or something. Has there been a recent Windows 10 update which may be causing this perhaps?

I forgot to add that Windows says my drivers are up to date. I had done that prior to posting but did it again as per Method 2.

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Hi Jack,

 

Thank you for your response with the current update on the issue.

Glad to know that your are you able to resolve the issue temporarily using method 1.

I suggest you to download the latest mouse and keyboard driver from the Logitech websites and check if it helps.

http://support.logitech.com/en_us/product/wireless-mouse-m185#download

http://support.logitech.com/en_gb/product/wireless-keyboard-k270#download

Please get back to us with an update on issue with using mouse and keyboard, we will be happy to help.

Thank you.

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I've downloaded the latest drives (logitech unifying driver) twice now.

I've rebooted my PC after running trouble shooter a few times too. It seems to fix the problem temporarily and issues are back within a few hrs if that. I've plugged my wired keyboard into the PC just to type this and access the troubleshooter.

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Hi Jack,

Thank you for your response with the current update on the issue.

I suggest you to uninstall and reinstall the (keyboard and mouse driver) which is downloaded from Logitech in a compatibility mode. Check if it helps. 

1. Right-click on the driver setup file and click on ‘Properties’'.

2. Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7, 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with an update on issue with using mouse and keyboard, we will be happy to help.

Thank you.

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Hi Nyima,

I appreciate your efforts but wanted to clarify a few things.

My keyboard is so buggy and lagging so much that I've basically had to plug in my wired keyboard to do anything (although my mouse seems to be working fine)

When I uninstall/reinstall, does it matter if my wired keyboard is plugged in or not (I need it to do any typing basically)

Logitech basically uses a unifying driver. Is that what I should run in compatibility mode?

Lastly, how come I've had this pc running windows 10 since Christmas with no issues until now?

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Hi Jack,

Thank you for your reply with the current update on the issue.

Yes, I suggest you to reinstall the Logitech driver which is available from the Logitech website in compatibility mode and check if it helps.

Please get back to us with an update on issue with using keyboard in Windows 10, we will be happy to help.

Thank you.

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