Hi Ira,
Thank you for posting your query in Microsoft Community.
I understand the inconvenience caused to you. I will be glad to assist you with your issue.
I would suggest you to kindly contact the McAfee support team as we wont be able to assist you on this issue. McAfee is the right team to get assistance on this issue.
For further assistance related to Windows feel free to post your queries in Microsoft forums. We will be glad to assist you.
Thank You.