Windows 10 - user account 'disappeared' from login options though is still visible on other locations ( C drive)

Dear reader, the problem that I have arose about a year ago. So far I have not found a way to solve it and it's driving me crazy hence you are my last resort for finding a solution. 

I am the sole user of my laptop and use a microsoft account to access windows 10 on my computer. However, after a big update in the fall of last year (2017) when restarting my laptop, windows pretended that my device did not have any users, it pretended to be empty. This forced me to create a new account to enter windows, which I did.  

Now when I startup my laptop to login to windows it still only shows one account (the new user), likewise when I look at the overview of users in the system settings I still see only one account. However, if I go to my C drive and look at the users there I clearly see two users (i) the old account which I used before the update and (ii) the new account which I have been using ever since. Luckily I can still access all my old files by browsing through the user folders on the C drive. But I would rather just access my old account or merge it with my new one or even just delete it to get rid of it and save up drive space. But there seems no way for me to access my older account. It would be great if any of you has tips to help me out.

Below a few screenshots that support the case: 

Only one account visible:

In red is the old account, in blue is the new account on my C drive. Both account names are very similar as they were both linked to my e-mailaddress.

It has been suggested to go to 'computer management' and there change account settings in 'local users and groups'. However I use Windows 10 home edition which does not have this function available. As you can see in the picture below.

Hi Jean Paul. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

We see a lot of cases where the User account in WIndows 10 becomes corrupted requiring to create a new one to replace it, but I've not yet seen one where it disappeared altogether? How did you create a new one if there was nothing to sign into?

If the Account isn't present in Settings > Accounts > Family and Other People then you can try deleting the User profile using one of these methods: https://www.tenforums.com/tutorials/69127-delet...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-21

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated November 24, 2018 Views 179 Applies to: